LTL Central Canada - Appointments Coordinator

The Erb Group•Vaudreuil-Dorion, QC

8d•Onsite

About The Position

The Appointment Coordinator is responsible for booking all pickup and delivery appointments for customers. The Appointment Coordinator will work closely with dispatch to ensure that customer requirements and delivery schedules are met, as well as ensuring that documentation is organized and accurate.

Requirements

Excellent keyboarding skills and accurate with details.
Experience using AS400.
Strong communication and problem-solving skills.
Ability to work with minimal supervision.
Good organizational skills, time management and the ability to multi-task.
Ability to work as a team player.

Nice To Haves

Previous experience in the transportation industry preferred.

Responsibilities

Planning and booking all pickup and delivery appointments for customers serviced by the terminal.
Tracking all LTL and TL shipments that require extra and/or accessorial charges, as well as all hold shipments.
Coordinating with customers, dispatch, and dock personal to ensure delivery schedules are met.
Ensuring documentation is organized and accurate according to customer requirements and delivery schedules.
Investigating and communicating any problem appointments with the Dispatch Supervisor and customer service department.
Communicating with customers requiring a line-up of expected deliveries.
Printing daily appointment schedule.
Scheduling deliveries as to volumes and weights as it pertains to Erb equipment and customers’ policies and procedures and as to HACCP regulations.
Working with appointment screen. Data entry, faxing and email info required for appointments.
Working with movement screen; deleting freight not requiring appointments.
Assisting in answering customer inquiries such as tracing product whenever possible, as well as locating missing documentation.
All other duties as required.

Benefits

Benefits available from day 1
Company paid health insurance plans (health, prescription, dental and vision)
Company paid group life insurance
Long-term disability insurance
Employee & Family Assistance Program (EFAP)
Massage therapy benefits
TFSA and RRSP savings plans with company match contributions (available after 3 months)
Profit-sharing opportunity
Referral bonus program
Safety shoe voucher
Uniform and annual tool allowance for apprentice and mechanic technicians
Corporate discounts with Josslin Insurance and Goodlife Fitness
Educational assistance up to 50%, with specific training required by The Erb Group paid in full
Career advancement opportunities
Community and philanthropy opportunities
Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)