Appointment Specialist - Hybrid (Alberta)

Demant Group • Calgary, AB

5d • Hybrid

About The Position

HearingLife Canada is the largest provider of hearing healthcare service in Canada. Our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of nearly 900 dedicated professionals proudly united behind one simple vision, to deliver life-changing differences through hearing health. As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable. Reporting to our Appointment Centre Manager, you will be responsible for delivering excellent client care.

Requirements

• Demonstrated premium customer service or client-focused sales skills.
• Minimum 1 year experience in a customer service, sales, or client-facing role.
• Strong listening, verbal communication, and relationship-building skills.
• Ability to balance efficiency with high-quality, patient-centred conversations.
• Reliable high-speed internet with a hardwired Ethernet connection (for remote work).
• Proficiency with CRM systems and general office productivity tools.

Nice To Haves

• Hearing healthcare or clinical appointment-setting experience is an asset but not required.

Responsibilities

• Deliver a premium client experience through outbound calls that uphold the highest standards of service excellence while scheduling hearing test appointments.
• Represent HearingLife as a trusted provider, ensuring each interaction reflects our premium brand standards and commitment to patient care.
• Use call guides and workflows as frameworks while exercising professional judgment to adapt conversations to the client’s health concerns, questions, and comfort level.
• Build rapport with new and existing clients, listen actively, and communicate clearly to help clients understand the value and next steps of a hearing assessment.
• Accurately document client information, outcomes, and appointment details in the CRM system to ensure seamless clinic handoff.
• Maintain up-to-date knowledge of HearingLife services, clinic offerings, and hearing health fundamentals to support confident, informed conversations.
• Achieve monthly Key Performance Indicators (KPIs) and actively collaborate with the Team Lead to meet and exceed performance goals.
• Work both onsite and remotely as required.

Benefits

• Competitive compensation package.
• Bonus pay: Immediate participation in the Appointment Centre bonus program upon hiring, designed to be highly achievable for Appointment Specialists.
• Hybrid-remote work environment.
• RRSP Matching.
• Generous PTO policy including Vacation & Wellness days.
• Company paid benefits including $750 healthcare spending account and $1000 mental health support.
• GoodLife Corporate Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed