Appointment Scheduling Specialist

#REF!•Sunnyvale, TX

2d•Onsite

About The Position

The Appointment Scheduling Specialist – Family Care 18423 position at Texas Health requires a dedicated individual to manage patient appointments and related administrative tasks within a fast-paced family care clinic. This role is crucial for ensuring smooth patient flow and effective communication between patients and the healthcare team. The specialist will be responsible for scheduling appointments, pre-certifying patient coverage, coordinating tests and procedures, and providing patients with necessary instructions. A strong emphasis is placed on customer service and professionalism in all interactions.

Requirements

High School Diploma or equivalent
Requires strong customer skills.
Good communication skills.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.

Nice To Haves

2 years related experience in healthcare environment
Previous Customer Service experience

Responsibilities

Answering phone calls and scheduling patient appointments.
Conducting patient pre-certification to ensure coverage for appointments and medical care.
Scheduling tests, procedures, and referral appointments.
Communicating with patients regarding appointments and instructions for procedures and tests.
Collecting fees such as co-pays / co-insurance.
Gathering insurance information and patient personal data.
Demonstrating positive professional customer service in all patient, staff, and visitor contacts.
Performing other duties as assigned.