Appointment Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources•Dallas, TX

15h•Onsite

About The Position

Join the Heart & Vascular Specialists Clinic at Texas Health as an Appointment Scheduling Specialist. This full-time, day shift position involves working in a fast-paced, high-volume environment, handling inbound and outbound calls with compassion and empathy. The role is crucial in making healthcare more accessible, integrated, and reliable by efficiently scheduling patient appointments, tests, procedures, and referrals.

Requirements

High School Diploma or equivalent (required)
Requires strong customer skills.
Good communication skills.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast-paced environment.

Nice To Haves

2 years Healthcare experience in a Clinical Setting (strongly preferred)
Medical Scheduling experience in a Call Center (strongly preferred)
Bilingual in English / Spanish (strongly preferred)

Responsibilities

Delivers care to patients utilizing the Appointment Scheduling Specialist Process.
Must be able to work in a fast-paced environment.
Responsible for answering phone calls and scheduling patient appointments.
Conduct patient pre-certification to ensure coverage for appointments and medical care.
Schedule tests, procedures, and referral appointments.
Communicate with patients regarding appointments and instructions for procedures and tests.
May collect fees such as co-pays / co-insurance.
Gathers insurance information and patient personal data.
Demonstrates positive professional customer service in all patient, staff, and visitor contacts.
Performs other duties as assigned.