Tier 1 Appointment Scheduler
About The Position
The Appointment Scheduler is responsible for making all patient appointments for all locations and all providers to ensure all providers are fully utilized. This role requires the ability to perform essential functions with or without reasonable accommodation. The scheduler must be able to make appointments, reschedule, and cancel appointments through the patient portal, patient calls, and outside referral software. They must follow appointment guidelines, determine the patient's clinical need for proper scheduling, and maintain regular and predictable attendance while working cooperatively with others. Other related duties may be assigned.
Requirements
- High School Graduate or equivalent required
- Previous customer service experience is required
- Must be computer literate
- Basic computer skills required
- Must be able to type
Nice To Haves
- Previous experience in a physician's office
- Working knowledge of office clinical procedures is preferred
Responsibilities
- Makes appointments for patients, reschedules and cancels through patient portal, patient call, and outside referral software program
- Follows appointment guidelines to ensure proper scheduling
- Determines patient's clinical need to ensure proper scheduling
- Regular and predictable attendance
- Ability to work in a cooperative manner with others
- Performs other related duties as assigned
Benefits
- Medical / Dental / Vision Insurance
- HRA Option
- Flexible Spending Account
- Basic Life Insurance
- Voluntary Life Insurance Option
- Long-Term Disability
- Voluntary Short-Term Disability
- Accident Insurance
- Critical Illness Insurance
- 401(k) Plan Matching + Profit Sharing
- Employee Assistance Program
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
