Appointment Scheduler

CAMPBELL CLINIC PC • Germantown, TN

5h • Onsite

About The Position

The Appointment Scheduler is responsible for making all patient appointments for all locations and all providers to ensure all providers are fully utilized. This role involves managing patient appointments through various channels, including the patient portal, phone calls, and external referral software. The scheduler must adhere to appointment guidelines, assess patient clinical needs for appropriate scheduling, and triage patient needs based on urgency. Additionally, the role requires communication with physicians and medical staff, meeting call quotas, and scheduling referrals from partners.

Requirements

• High School Graduate or GED Required
• 6 months of combined experience in a call center or high volume-scheduling department with EMR/EHR systems and multi-line phone services or customer service is required
• Must be computer literate
• Basic computer skills required such as Word and Outlook
• Must be able to type

Nice To Haves

• Experience in a healthcare setting (physician’s office, clinic or hospital)
• Knowledge of insurances, copay collection, referral procedures, and healthcare terminology
• Orthopedics experience is preferred

Responsibilities

• Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
• Follows appointment guidelines to ensure proper scheduling
• Determines patient's clinical need to ensure proper scheduling
• Accepts incoming patient phone calls and uses computer systems to schedule patients
• Triages patient needs for timeliness of appointments based upon pre-determined criteria
• Determines which physician to place patient with based upon pre-determined criteria
• Retrieves appointments requests from the patient portal and places outbound calls to patients to schedule appointments
• Monitors and replies promptly to patients’ online portal messages
• Communicates and collaborates with physicians and medical staff to meet patient scheduling needs
• Meets daily and monthly call quota expectations as assigned by supervisor/manager
• Monitors and schedule patient referrals from hospitals and community medical partners
• Performs other related duties as assigned

Benefits

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Accident Insurance
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees