Appointment Scheduler

Saban Community Clinic • Los Angeles, CA

3d • $23 - $24 • Onsite

About The Position

At Saban Community Clinic, founded in 1967 on the principle that healthcare is a right, not a privilege, we are dedicated to providing affordable quality Whole Person Care to everyone regardless of income or immigration status in a caring environment. This includes medical, behavioral health, and dental care. We value the diversity of the people we hire and serve, fostering a workplace where individual differences are recognized, appreciated, respected, and utilized to their fullest. We are an Equal Opportunity Employer committed to diversity and inclusion. This role is crucial in supporting our mission by ensuring efficient patient scheduling and communication.

Requirements

• Combination of education and work experience equivalent to High School graduation.
• Must demonstrate excellent telephone and customer service relation skills.
• Experience with multi-button telephone, computer, and other simple business equipment.
• Demonstrated ability to respond with sensitivity to people of diverse cultures and various lifestyles.
• High School diploma or equivalent.

Nice To Haves

• Knowledge of basic medical terminology preferred.
• Fluency in spoken and written Spanish highly preferred.
• 1-2 years in a Call Center environment preferred.
• Fluency in another language such as Spanish preferred.

Responsibilities

• Answer incoming calls in a timely manner based on Clinic standards and protocols.
• Schedule appointments accurately, maximizing practitioners' time and ensuring patients are placed in the appropriate appointment template for their medical needs or request.
• Answer questions regarding clinic services and appointment-related information; direct unrelated questions to appropriate staff.
• Confirm or cancel appointments in accordance with Clinic policies and procedures.
• Ensure that patient appointments are processed accurately and in a timely manner.
• Ensure effective, professional communications within and outside the organization.
• Handle patient information with utmost respect and confidentiality.
• Maintain a professional, friendly, and courteous attitude in the performance of duties.
• Provide input to supervisor on issues that need attention and improvement.
• Handle patient complaints or concerns in a professional manner.
• Appropriately refer patients to Lead or Supervisor for handling and/or resolution of issues.

Benefits

• Free Medical coverage options
• Chiropractor/Acupuncture covered at 100% in-network
• HMO and PPO Dental coverage options
• Vision
• Weekend Shift Differential Pay
• 403(b) retirement plans with employer matching
• Generous paid time off including 1-Week Holiday closure for Christmas & New Years!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED