Appointment Scheduler

SmartHealth•Phoenix, AZ

2d•$19 - $21•Onsite

About The Position

As an Appointment Scheduler in our dermatology office, your primary responsibility will be to schedule appointments efficiently and accurately for patients seeking dermatological care. You will work closely with providers, staff, and patients to ensure smooth scheduling operations and exceptional patient service.

Requirements

Previous experience in a healthcare or similar setting is required
Strong organizational abilities and attention to detail
Ability to handle a fast-paced environment and manage multiple tasks simultaneously

Nice To Haves

Knowledge of medical terminology and familiarity with dermatology procedures is desirable

Responsibilities

Answer incoming calls in office or from remote location
Schedule appointments for patients, including initial consultations, follow-up visits, and procedures, using the office's scheduling software
Confirm appointments and insurance with patients, providing necessary instructions and information.
Handle rescheduling or cancellations, accommodating patient needs while managing the office's scheduling requirements
Provide excellent customer service by addressing patient inquiries, concerns, and general questions about appointments, procedures, and office policies
Ensure patients receive necessary pre-appointment instructions, such as preparation guidelines for specific procedures or tests
Maintain effective communication channels with patients to keep them informed of any changes in appointments, delays, or other relevant information
Accurately enter patient information, appointment details, and relevant notes into the office's electronic medical records (EZDerm) system
Update patient files with any changes in demographics, insurance information, or medical history
Maintain confidentiality and follow privacy regulations when handling patient records and sensitive information
Collaborate with dermatologists and other medical staff to ensure coordinated and efficient patient flow