Appointment Scheduler - Primary Care
About The Position
As an Appointment Scheduler, you will be responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g. receptionist/registration clerk, or medical assistant. The practice offers same-day appointments and schedules these appointments following acute care protocols, which may mean scheduling the patient with a physician or physician assistant other than their primary physician. Responsible for ensuring smooth flow of the schedules. Uses computerized system to match physician availability with patient’s preference in terms of date and time, and office location. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule. Schedule provider time off requests and schedule/reschedule patients as needed. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with Clerical Supervisor about any system problems. Other duties as assigned.
Requirements
- High school diploma or equivalent.
- Minimum one year of experience in an appointment scheduling position.
- Detail oriented.
- Ability to work in a fast-paced environment.
Nice To Haves
- Experience working within a medical practice setting.
Responsibilities
- Making appointments for patients following medical practice procedures.
- Using customer service principles and techniques to deal with patients calmly and pleasantly.
- Scheduling appointments for patients by phone, in person, or by email.
- Scheduling same-day appointments following acute care protocols.
- Ensuring smooth flow of the schedules.
- Using a computerized system to match physician availability with patient preferences.
- Maintaining the scheduling system for accurate and complete records.
- Inputting daily updates (cancellations or additions) into the master schedule.
- Scheduling provider time off requests and rescheduling patients as needed.
- Communicating with physicians/clinicians and other staff about patient concerns/issues related to scheduling.
- Consulting with Clerical Supervisor about system problems.
Benefits
- Blue Cross and Blue Shield Health benefits
- Dental and vision benefits
- Matching Health Savings Account (HSA)
- Life insurance and short-term & long-term disability
- Paid time off, holidays, and jury duty pay
- 401(k) retirement savings plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
