Appointment Receptionist

Kendall Auto Group•Meridian, ID

2d•Onsite

About The Position

Kendall Auto Group is seeking Appointment Receptionists to join their Client Care team. This role operates within a fast-paced, professional Customer Care Center that supports Kendall dealerships across multiple states. The position involves making outbound calls to existing customers to identify their vehicle service needs and schedule appointments, with no sales or cold calling involved. The team is dedicated to education, support, and delivering outstanding customer service. The workspace is recently remodeled and includes electric adjustable sit/stand desks, personal lockers, a spacious breakroom, a large training room, and a lounge area. The company's purpose is to positively impact people's lives by delivering an exceptional automotive experience through a motivated, knowledgeable, and caring team. Kendall Auto Group is committed to listening and responding to employee needs and being active, responsible community members.

Requirements

Have a positive, professional attitude
Possess strong verbal and written communication skills
Be organized and efficient with time management
Be comfortable using computers and multi-line phone systems
Thrive in a fast-paced environment and handle multiple tasks at once
Demonstrate confidence and the ability to identify and respond to client needs
Be motivated to grow, learn, and succeed

Responsibilities

Delivering exceptional customer service with each client interaction
Identifying customer vehicle service needs by asking appropriate questions and reviewing service history
Scheduling service appointments for Kendall dealerships across multiple states
Accurately maintaining customer and vehicle information in software systems
Communicating effectively with customers and coworkers via phone and email