Appointment Coordinator - Cardiology

Duke Careers • Durham, NC

1d • Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. We are seeking an Appointment Coordinator to coordinate and perform a variety of duties associated with appointment scheduling for provider clinic visits, genetic appointments, studies and procedures. This role is responsible for scheduling various cardiology diagnostic procedures, including echocardiograms, echo stress tests, cardiac Holter monitors, cardiac event monitors, and vascular testing for multiple cardiology clinic sites. Additionally, the role involves reviewing the accuracy of provider schedules to ensure they are opened or closed appropriately.

Requirements

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.
• Comprehension of oral and written instructions and ability to gather/sort verify information based on general instructions.
• Communicate clearly and concisely by phone and e-mail.
• Establish/maintain effective working relationships with employees and physicians.
• Demonstrate flexibility with changing workload/assignments.
• Ability to communicate effectively in person and in written form.
• Substitute for absent team members by performing their work functions.
• Proficient in Microsoft Word, Excel, Teams, and Outlook.
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information and maintaining records and forms.

Nice To Haves

• Advanced Experience with Maestro Care EMR and scheduling preferred.
• Cardiology medical terminology preferred.
• Customer service experience preferred.
• Proficient in Maestro Care appointment scheduling preferred.

Responsibilities

• Oversee scheduling for various clinics and procedures, including Cardiac Diagnostic Procedure scheduling across multiple locations across Cardiology and other departments.
• Contact patients and schedules diagnostic testing appointments. Ensure the diagnostic testing orders are processed and scheduled within a week of order date.
• Provide procedure instructions as needed.
• Schedule procedures for the MICRA AV research study.
• Schedule and coordinate with clinic outpatient appointments or other types of appointments.
• Complete Schedule Change Requests (SCRs) as needed.
• Transcribe cardiac diagnostic orders from outside facilities.
• Manage referrals for cardiac diagnostic testing.
• Other ad-hoc scheduling needs as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED