Appointment Coordinator (Go Downtown Kia)

Go Auto • Vancouver, BC

3d • Onsite

About The Position

Go Downtown Kia is looking to hire an experienced Appointment Coordinator to join our team. At Go Downtown Kia, growth is at the heart of what we do. We’re proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our General Managers, these programs provide hands-on learning, real-world examples, and personalized support to help you build a rewarding career path with us.

Requirements

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• Tech-savvy

Responsibilities

• Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
• Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
• Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
• Collect and process payments, following dealership guidelines with precision.

Benefits

• Mentorship programs
• Employee Investment Program – Earn guaranteed returns of 10% annually, up to 16%.
• 3 weeks of paid time off after your first year, 4 weeks after 5 years, and 5 weeks after 10 years.
• Health and Dental coverage including a health spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees