Appointment Coordinator (Audi Royal Oak)

Go Auto • Calgary, AB

5d • Onsite

About The Position

Audi Royal Oak is looking for an experienced Appointment Coordinator to join their team. This role is crucial in creating a seamless service experience for guests. The company emphasizes growth and offers mentorship programs designed to guide individuals toward becoming future Service Advisors, with direct guidance from General Managers. These programs provide hands-on learning, real-world examples, and personalized support for career development.

Requirements

• Previous customer service or appointment coordination experience.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• A customer-first mindset and a genuine desire to create positive experiences.
• Confidence using technology and the ability to learn new systems quickly.

Nice To Haves

• Automotive or dealership experience is an asset.

Responsibilities

• Efficiently schedule appointments, confirmations, and updates.
• Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Answer calls and emails promptly and professionally.
• Review and coordinate appointments with the parts department.
• Collect and process payments, following dealership guidelines.

Benefits

• Mentorship programs
• Employee Investment Program – Earn guaranteed returns of 10% annually, up to 16%.
• 3 weeks of paid time off after your first year, 4 weeks after 5 years, and 5 weeks after 10 years.
• Comprehensive health and dental coverage.
• Health spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed