Appointment Center Representative
About The Position
The Appointment Center Representative provides quality telephone customer service by efficiently scheduling appointments and communicating with patients, doctors, office managers, and office staff using scheduling guidelines. The role also provides patients with thorough and accurate information and reports to the Office Site Administrator. The position involves updating patient information and treatment plans in the database, confirming insurance details, establishing accounts, and explaining payment procedures. It may involve access to protected health information (PHI), which must be handled in accordance with HIPAA.
Requirements
- High school diploma or GED and at least one year of customer service or call center experience, or an equivalent combination of education and experience that provides the ability to perform the essential functions.
- Previous computer experience, including working knowledge of Microsoft Windows applications, keyboarding, and 10-key skills.
Nice To Haves
- At least one year of healthcare and/or dental experience.
- Knowledge of dental terminology.
- Bilingual ability.
Responsibilities
- Use Appointment Center scheduling guidelines to schedule patients and offer alternatives when appropriate.
- Apply new-patient distribution and access guidelines and select correct appointment types.
- Update patient information and enter appropriate treatment plans into the database.
- Use the call-back list effectively.
- Identify and promptly correct scheduling errors.
- Confirm and verify insurance information, establish accounts, and communicate payment procedures.
- Provide patients with thorough and accurate information by directing, informing, and addressing questions or concerns.
- Handle protected health information in a manner consistent with HIPAA.
Benefits
- Medical, dental, and vision insurance.
- Tuition reimbursement.
- Flexible spending accounts.
- 401(k) retirement plan with 5% match.
- Accidental death and dismemberment insurance.
- Life insurance.
- Voluntary disability insurance.
- Commuter benefits.
- Two complimentary pairs of Fig scrubs for clinical roles.
- Employee assistance program.
- At least 120 hours of PTO per employment year for eligible employees, accrued pro rata for part-time employees working under 40 hours per week.
- Seven paid holidays annually.
- Incentive pay in accordance with the Company’s plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
