Appointment Center Representative

Willamette Dental•Hazel Dell, WA

About The Position

The Appointment Center Representative provides quality telephone customer service through efficient scheduling and effective communication with patients, doctors, office managers, and office staff. The representative follows scheduling guidelines and provides patients with thorough and accurate information. This position reports to the Office Site Administrator. The role includes scheduling patients, maintaining and updating patient and treatment-plan information, managing callback lists, correcting scheduling errors, verifying insurance, establishing accounts, explaining payment procedures, and responding to patient questions and concerns. The position may involve exposure to protected health information (PHI), which must be handled consistently with HIPAA.

Requirements

High school diploma or GED and at least one year of customer service or call center experience, or an equivalent combination of education and experience that provides the ability to perform the essential functions.
Previous computer experience, including working knowledge of Microsoft Windows applications, keyboarding, and 10-key skills.

Nice To Haves

At least one year of healthcare and/or dental experience.
Knowledge of dental terminology.
Bilingual ability.

Responsibilities

Use Appointment Center scheduling guidelines to schedule patients and offer alternatives when appropriate.
Apply new patient distribution and access guidelines and select correct appointment types.
Update patient information and enter the appropriate treatment plan into the database.
Use the callback list effectively.
Identify and promptly correct scheduling errors.
Confirm and verify insurance information, establish accounts, and communicate payment procedures.
Provide thorough and accurate information to patients by directing, informing, and addressing questions or concerns.
Handle protected health information in a manner consistent with HIPAA.

Benefits

Medical, dental, and vision insurance.
Tuition reimbursement.
Flexible spending accounts.
401(k) retirement plan with 5% match.
Accidental death and dismemberment insurance.
Life insurance.
Voluntary disability insurance.
Commuter benefits.
Two complimentary pairs of FIG scrubs for clinical roles.
Employee assistance program.
At least 120 hours of paid time off per employment year for eligible employees, accrued pro rata for part-time employees working fewer than 40 hours per week.
Seven paid holidays annually.
Incentive pay according to the terms of the Company’s plan.