Appointment Center Agent
About The Position
The Appointment Center Agent is primarily responsible for answering inbound calls for all of SAC Health departments in a positive, timely, and professional manner. They will schedule, confirm, cancel, and amend appointments, as well as verify, update, and/or correct insurance information in the company-provided computer system and software. This role requires the ability to maintain composure and professionalism while working with patients and staff, work with minimal supervision, and collaborate within a team setting. The agent will also assist with training new and established employees as needed.
Requirements
- High school diploma or equivalent required.
- EPIC certification for the module hired into.
- Telephone skills and computer competency required.
- Ability to calculate figures and amounts such as discounts and percentages is required.
- Effectively communicate with all levels of personnel, students, and patients by phone, in writing and in person.
- Ability to read, analyze and interpret procedures from various payer sources.
- Must possess basic writing skills.
- Must be legally authorized to work in the United States on a full-time basis.
- Must not now or in the future require sponsorship for employment visas.
Nice To Haves
- Medical terminology and additional studies in business are preferred.
- Medical Assistant preferred but not required.
- 1+ years in a Call Center or Appointment Center, ideally with medical office experience (front or back).
Responsibilities
- Answer inbound calls in a warm, friendly, and timely manner.
- Brand each call according to SAC Health's expectations and standards.
- Communicate with patients and staff in a clear tone, pleasant language, and positive attitude.
- Provide accurate information for all inquiries regarding appointment information, appointment location, and doctor assignment and availability.
- Schedule, cancel, and amend appointments in the company-provided computer system and software for all SAC Health patients and departments accurately.
- Validate, update, and/or correct insurance information in the company-provided computer system and software as needed for all SAC Health patients.
- Confirm eligibility status on a variety of payer sources when scheduling appointments.
- Verify patient demographics, authenticate the caller, and collect pertinent billing information.
- Maintain composure and professionalism while always working with patients and staff.
- Work with minimal supervision and maintain positive rapport while operating within a group/team setting.
- Meet individual, departmental, and company expectations and goals.
- Collaborate, support, and function in a teaching organization that builds, coaches, and embraces interns and residency programs.
- Demonstrate a passion for the team and have the ability to consistently work with rotating doctors, residents, and interns, while continuously building a trusting, safe, patient-centered workplace.
- Assist with training new and established employees as needed.
- Perform other duties as assigned.
Benefits
- Full Benefits Package
- Industry Leading PTO Accrual (accrued per pay period)
- Sick Leave
- Paid Holidays
- Paid Jury Duty
- Bereavement
- SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
- Retirement - up to 8% employer contribution
- Continuing Education and Learning Benefits
- Annual Mission Trip
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
