Appointment Center Agent

SAC Health • San Bernardino, CA

6h • Onsite

About The Position

The Appointment Center Agent is primarily responsible for answering inbound calls for all of SAC Health departments in a positive, timely, and professional manner. This role involves scheduling, confirming, canceling, and amending appointments, as well as verifying, updating, and/or correcting insurance information in the company-provided computer system and software. The agent will work a schedule of 4 days per week, 10 hours per day, Tuesday through Friday, from 7:00 am to 5:30 pm at the Brier Clinic in San Bernardino, CA. SAC Health is dedicated to empowering patients and families through culturally responsive, exceptional, and patient-centered, whole-person care, utilizing a unique, team-based approach.

Requirements

• High school diploma or equivalent required.
• Must receive EPIC certification for the module you have been hired into.
• Telephone skills and computer competency required.
• Ability to calculate figures and amounts such as discounts and percentages is required.
• Effectively communicate with all levels of personnel, students, and patients by phone, in writing and in person.
• Must be able to read, analyze and interpret procedures from various payer sources.
• Must possess basic writing skills.
• Must be legally authorized to work in the United States on a full-time basis.
• Must not now or in the future require sponsorship for employment visas.

Nice To Haves

• Medical terminology and additional studies in business are preferred.
• Medical Assistant preferred but not required.
• 1+ years in a Call Center or Appointment Center, ideally with medical office experience (front or back).

Responsibilities

• Answer inbound calls in a warm, friendly, and timely manner.
• Brand each call according to SAC Health's expectations and standards.
• Communicate with patients and staff in a clear tone, pleasant language, and positive attitude.
• Provide accurate information for all inquiries regarding appointment information, appointment location, and doctor assignment and availability.
• Schedule, cancel, and amend appointments in the company-provided computer system and software for all SAC Health patients and departments accurately.
• Validate, update, and/or correct insurance information in the company-provided computer system and software as needed for all SAC Health patients.
• Confirm eligibility status on a variety of payer sources when scheduling appointments.
• Verify patient demographics, authenticate the caller, and collect pertinent billing information.
• Maintain composure and professionalism while always working with patients and staff.
• Work with minimal supervision and maintain positive rapport while operating within a group/team setting.
• Meet individual, departmental, and company expectations and goals.
• Collaborate, support, and function in a teaching organization that builds, coaches, and embraces interns and residency programs.
• Demonstrate a passion for the team and have the ability to consistently work with rotating doctors, residents, and interns, while continuously building a trusting, safe, patient-centered workplace.
• Assist with training new and established employees as needed.
• Perform other duties as assigned.

Benefits

• Full Benefits Package
• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED