Appointment Call Center Agent

M.I.N.D • Farmington Hills, MI

8d • $19 - $23 • Onsite

About The Position

The Appointment Call Center Agent is responsible for assisting patients with scheduling appointments for office visits. This role involves managing a high volume of inbound and outbound calls, completing patient registrations, updating patient information, and communicating courteously and calmly with patients. The agent will work within a medical office facility and utilize standard office equipment.

Requirements

• High School Diploma or GED.
• 1+ year experience/understanding of health insurance.
• 1+ year experience with appointment scheduling software and tracking.
• 1+ year call center experience.

Nice To Haves

• Maintains a professional relationship and positive attitude with co-workers, patients and all M.I.N.D staff.
• Strives to learn more and receptive to new challenges and opportunities.
• Displays enthusiasm toward the work and the mission of M.I.N.D.

Responsibilities

• Answer incoming calls pertaining to appointment requests and physician tasks.
• Answer telephone calls on a multi-telephone system in a professional manner.
• Manage a large volume of inbound and outbound calls in a timely manner.
• Complete initial registration information for new patients following established policies and procedures.
• Update any changes of patient’s information in the computer database.
• Communicate with patients courteously and calmly.
• Perform other duties as assigned by the Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED