Appointment Business Center Scheduler I/II

University of Arkansas for Medical Sciences • Little Rock, AR

6d • Onsite

About The Position

The Appointment Business Center Scheduler (Access Coordinator) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler plays a crucial role in our organization by supporting patient care activities. If you have strong communication skills and a passion for providing excellent customer service, we invite you to apply for this exciting opportunity to join our team.

Requirements

• High school diploma/GED
• Basic proficiency with computers (preferably MS Office)
• Excellent telephone etiquette skills
• General knowledge of office machines including printers and scanners
• Level I: One (1) year of customer service experience
• Level II: Two (2) years of customer service experience
• Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Call center experience
• Experience in registration, billing, or scheduling in a healthcare environment
• Knowledge of basic medical terminology

Responsibilities

• Schedules, reschedules, coordinates, and cancels appointments
• Inputs and/or updates accurate patient information
• Communications accurate and complete information
• Must maintain strict confidentiality
• Performs other duties as assigned

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED