Applied Service Manager

Mesa Energy Systems•Phoenix, AZ

2d•Onsite

About The Position

The Applied Service Manager directs, manages, recruits, plans, coaches, and supports a team of applied technicians working on projects and maintenance. The role focuses on applied and industrial HVAC cooling systems of 100 tons or more, including water- and air-cooled chillers, cooling towers, fluid coolers, centrifugal pumps, central plants, industrial sites, and process-cooling systems. The manager works with field supervision and dispatch to coordinate service work, provide technical support, plan preventive maintenance, arrange approved parts and materials, and prepare repair proposals. The position also supports customer relationships and business growth, promotes workplace safety and quality workmanship, and helps develop the branch business plan. The employer describes itself as a full-service HVAC, building automation, chiller, and retrofit contractor offering consulting, energy solutions, design assistance, engineering applications, and automated control systems.

Requirements

Associate degree or equivalent experience.
At least 5 years of HVACR management experience.
At least 10 years of technical experience in HVACR, facilities management, or construction management.
Working knowledge of mechanical systems and applied HVAC equipment.
Ability to plan, organize, and align customer needs with available technicians.
Proficiency with Microsoft applications.
Strong organizational, communication, and problem-solving skills.

Responsibilities

Oversee applied technicians who receive work orders from the dispatch team.
Work with field supervision to oversee monthly preventive maintenance inspection schedules.
Provide technical support to field applied technicians.
Assist dispatchers with ordering approved parts and materials.
Estimate and write repair-work proposals for existing customers.
Hold regular safety meetings and promote a safe work environment.
Conduct site surveys for existing and prospective customers when a new-work sales lead has been established.
Conduct periodic site inspections to ensure quality workmanship.
Conduct periodic ride-alongs with technicians to ensure corporate procedures are followed.
Inspect vehicles for cleanliness, organization, and proper maintenance.
Oversee maintenance of inventories in the main warehouse, service vehicles, and job sites; inventory ordering is performed by dispatch.
Recruit technicians and conduct reviews and performance evaluations.
Visit customers and coordinate regular review meetings with key branch accounts.
Work with branch management to develop the Branch Business Plan.
Assist in developing new accounts and promoting service and maintenance growth.
Attend weekly branch operations meetings.