Applications & Workflow Consultant III
About The Position
The Applications and Workflow Consultant III will lead the delivery of workflow analysis, optimization, and training for Radiology Healthcare IT solutions. This role conducts comprehensive current and future state workflow assessments, designs optimized workflows based on best practice methodologies, and develops and delivers training plans for clinical and technical healthcare IT customer stakeholders. The Applications & Workflow Consultant III serves as a subject matter expert, mentors junior team members, and plays a proactive role in change management processes to ensure customers achieve maximum value from Intelerad's products and services throughout their journey. This role will be working with our Inteleshare product, which allows the exchange of medical images across the world's largest cloud-native healthcare network, eliminating physical disks while enabling secure, instant access to patient imaging for improved care coordination regardless of location.
Requirements
- Bachelor's degree in Computer Science, Health Science, or Education; Certified Radiology Technologist certification; or equivalent experience.
- 5+ years of experience in Radiology, Cardiology, or equivalent healthcare imaging environments
- 5+ years of experience in Healthcare or IT-related roles, or equivalent experience
- Strong communication skills with demonstrated ability to teach diverse learning styles in clinical applications
- Knowledge of enterprise-level Radiology and/or Cardiology Healthcare IT solutions
- Ability to communicate effectively and build rapport with internal management and company personnel
- This role requires the successful completion and maintenance of all government-mandated security clearances, investigations, and access credentials necessary to support customer environments.
- Employees must meet all eligibility requirements and participate in ongoing security compliance activities as required by the customer.
- Must be a U.S. citizen and able to provide proof of citizenship
- Must be eligible to obtain and maintain required government security clearance(s) and system access (e.g., VA systems such as FACTS)
- Must be willing to complete all required onboarding steps, which may include background investigations, fingerprinting, and identity verification
- Must comply with all client and government security requirements as a condition of continued employment
Nice To Haves
- Lean Methodology understanding and competencies
- Demonstrated leadership capabilities in driving standardization of workflow and training methodologies
- Experience mentoring or coaching junior consultants or team members
Responsibilities
- Lead Workflow Analysis & Optimization: Conduct current state workflow analysis, design future state workflows (including system and department process workflows), and determine application optimization strategies using best practice methodologies tailored to each customer's unique environment
- Develop & Deliver Training Programs: Create comprehensive training plans and documentation, coordinate and provide super user application training, ensure timely delivery of course completion certificates, and verify that super users can effectively train end users on site-specific requirements
- Serve as Subject Matter Expert: Act as SME for product and service offerings, provide application training and support to cross-functional teams, identify and follow up on product features and issue requests during implementations, and proactively participate in change management processes
- Manage Project Delivery: Coordinate with project management teams on implementation activities, provide regular proactive updates to PMs and management, manage multiple concurrent projects, and adapt to meet the expectations of diverse and challenging customer environments
- Mentor & Develop Team: Provide mentorship and guidance to Applications and Workflow Consultant I and II team members, drive standardization of workflow and training methodologies, and work cross-functionally to improve collaboration and efficiencies
- Partner with Business Development to support SOW development as needed
- Act as a bridge between Professional Services and Product/Development teams to relay product updates, overcome implementation challenges, and share customer feedback
Benefits
- medical
- financial
- retirement
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Senior
