Applications Systems Specialist

State of North Carolina•Wake Forest, NC

1d•$95,000 - $116,102•Hybrid

About The Position

The Data Office at the North Carolina Department of Health and Human Services is responsible for enterprise-wide data strategy, quality, integrity, and governance standards across multiple divisions. It supports reliable, well-characterized, accessible data for department-wide decisions and policies. The Applications Systems Analyst reports to the Data Office Director and is responsible for data workflows, process improvements and application or system implementations, planning analytics and visualization projects, communicating with department stakeholders about data-related needs, and coordinating with external data requestors. The role works with management to define and design complex applications or solutions that meet business development requirements. It involves developing, designing, configuring, scripting, and supporting applications, and independently gathering requirements and designing and developing systems within DHHS’s established data architecture. The position tests and troubleshoots system workflows, creates process documentation and training materials, and develops dashboards where applicable. It requires learning new systems quickly and analyzing specialized applications to recommend appropriate business processes and technical solutions. The role may help modernize older technologies and may be assigned to different application efforts as needed to support funded purposes and changing DHHS priorities. The position is eligible for hybrid work and requires onsite reporting in Raleigh, North Carolina.

Requirements

Bachelor’s degree in computer science, an IT-related field, or a related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development; OR an associate degree in one of those fields and five years of such experience; OR a high school diploma or GED and eight years of such experience; OR an equivalent combination of education and experience.
Ability to learn new systems quickly and analyze specialized applications to make business-process and technical recommendations.
Ability to independently make decisions and take action in analysis, design, programming, and troubleshooting.
Ability to work onsite in Raleigh, North Carolina, as required by the hybrid arrangement.

Nice To Haves

Ability to work on diverse teams comprising senior leadership and technical and non-technical stakeholders.
Ability to evaluate and analyze existing applications and processes, define problems effectively, and make recommendations.
Ability to lead teams and supervise the efforts of lower-level staff.
Experience writing SQL, SAS, R, or Python code.
Experience using visualization tools such as Tableau or Power BI.

Responsibilities

Manage data workflows and contribute to process improvements and new application or system implementations.
Plan analytics and visualization projects.
Communicate with department stakeholders to understand data-related needs and coordinate with external data requestors.
Work with management to define and design complex applications or solutions that meet business development requirements.
Independently gather requirements and design, develop, configure, script, and support application systems or solutions within DHHS’s data architecture.
Test and troubleshoot system workflows.
Create process documentation and training materials, and develop dashboards where applicable.
Analyze specialized applications and recommend appropriate business processes and technical solutions.
Participate in strategic planning with business partners, vendors, and organizational unit management.
Participate in project planning and estimating.
Consult and plan for modifications and enhancements to production applications and information systems.
Monitor technical efforts for adherence to schedules, milestones, and deliverables.
Recommend enterprise development practices, standards, and tools to management.
Mentor and train other applications development staff in standard development practices, standards, and tools.
Monitor work for quality assurance and adherence to state, departmental, and divisional standards and procedures.
Support different application efforts as necessary to meet funded purposes and changing DHHS priorities.