Applications Systems Analyst -- Sooner Card

University of Oklahoma•Norman, OK

1d•$72,500•Onsite

About The Position

The Applications System Analyst, Card System Engineer, is responsible for helping to drive the implementation of the next generation of transaction services at the University of Oklahoma. They are also accountable for the installation, configuration and maintenance of the university's Blackboard Transact Microsoft Windows systems and related infrastructure with a primary focus on point-of-sale (POS) activities. Additionally, helps to determine, through research and experimentation, the strategic direction of the card system and related technologies for the purposes of providing a more positive experience for university students, faculty, staff, and other stakeholders.

Requirements

Bachelor's degree in engineering or computer related field.
48 months experience in IT operations, support, or application administration/support.
Will accept 48 months experience in IT operations/support or app administration in lieu of degree.

Nice To Haves

Previous professional experience with electronic access control, security or campus identification card systems.
Previous professional experience in higher education.
Previous professional experience in Point of Sale systems, server administration and support knowledge, client training experience

Responsibilities

Designing and implementing plans for new services and system expansion.
Consults with management to determine goals and objectives and design applications.
Identifies current operating procedures, problems, and requirements.
Installing and configuring hardware, peripherals, services, settings, etc. in accordance with standards and project/operational requirements.
Developing and maintaining installation and configuration procedures.
Maintaining system standards.
Researching and implementing systems administration solutions that take advantage of automation and make operations more efficient.
Identifying customer needs for equipment in new and pre-existing installations.
Troubleshooting and resolving adverse behavior of card system devices.
Creating, changing, and deleting user accounts per request.
Performing preventative and proactive maintenance and performance tuning on card system and related infrastructure.
Providing Tier III support per request from various constituencies, investigating and troubleshooting issues.
Providing service to walk-up card office customers, as necessary.
Coordinating with OU Information Technology and 3rd party support for the installation and upgrading of the card system and related infrastructure, as necessary.
Performing administrator on-call duties, as necessary POS hardware and software support
Network troubleshooting and connectivity support.
Basic server administration and support knowledge.
Technical troubleshooting across multiple systems that support the card and POS environment.
Training and ongoing support for Food Services staff on POS system functionality, procedures, and best practices
Other duties as assigned.