Applications Systems Analyst II - EHRA
About The Position
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, providing technology services to state and local government agencies, as well as schools, colleges, and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians and to close the digital divide by expanding broadband services. This position, designated Statutory Exempt (EHRA), is responsible for supporting ServiceNow-based technical solutions and services. As an administrator, the role involves collaboration with developers, business analysts, stakeholders, and project managers to provide analysis, platform administration, coding, design, configuration, testing, implementation, and support for software solutions that align with business and IT strategies and adhere to architectural standards. The position may be eligible for hybrid remote work but requires weekly onsite work.
Requirements
- Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development OR Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development OR High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development; or an equivalent combination of education and experience.
Nice To Haves
- Demonstrated experience performing application development in a large-scale software environment including requirements gathering, applications analysis and design, feasibility analysis, cost analysis construction, implementation, testing, debugging and documentation.
- Demonstrated experience working with and configuring one or more of ServiceNow suite of applications such as ITSM (incident, problem, change and knowledge management), HRSD, CSM or any ServiceNow application.
- Demonstrated experience creating integrations between large IT systems like ServiceNow and other systems using REST and other technologies.
Responsibilities
- Collaborating with business analysts, IT teams, and end-users to gather and document requirements for new ServiceNow functionalities.
- Administering the ServiceNow platform to ensure a robust and secure environment.
- Working closely with the Platform Owner, other members of the ServiceNow team, and software vendors to plan and implement enhancements and upgrades to software applications, infrastructure, and services.
- Engaging in the entire development process, including specification, workflow analysis, workflow diagrams, data modeling, troubleshooting, documentation, and quality assurance.
- Analyzing, designing, coding, troubleshooting, testing, implementing, maintaining, and supporting ServiceNow applications and associated system reports.
- Creating seamless integrations between ServiceNow and other systems for efficient and effective IT service delivery, using various integration options including REST web services.
- Researching and staying informed about technological changes and collaborating with team members to determine their impact and integration with existing application and service standards and architectures.
- Reviewing existing functionality and processes to identify areas for improving scalability and performance.
- Understanding business functions and system needs to develop, implement, and support solutions that meet business specifications.
- Providing technical support by troubleshooting issues from customers across technical and functional teams.
- Working closely with NCDIT and other agency customers to address concerns, gather requirements, provide guidance on best practices and shared policies, and coordinate changes and maintenance activities.
- Creating and working with complex database queries to generate reports that support business customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
