Applications Support Specialist

Capital Square•Glen Allen, VA

6d•$80,000 - $90,000•Hybrid

About The Position

The Applications Support Specialist is responsible for the support and ongoing maintenance of the company’s Yardi database. This role serves alongside the Senior Enterprise Solutions Administrator as the subject matter experts (SMEs) for Yardi and related integrated applications, ensuring system reliability, data integrity, and alignment with business processes. The position also provides troubleshooting, user support, and strategic input for system enhancements and implementations.

Requirements

Bachelor’s degree in computer science, finance, accounting or related field (or equivalent experience with real estate operations and software)
2+ years of experience supporting Yardi systems in a property management environment
Strong knowledge of Yardi Voyager and related modules
Experience with system configuration, security administration, and troubleshooting
Proven ability to manage multiple priorities and complex issues
Experience with RentCafe Site Manager, CRM/Chat IQ, Payment Processing, and integrations
Familiarity with property management accounting practices
Strong analytical and problem-solving skills
Excellent communication and stakeholder management
Detail-oriented with a focus on data accuracy
Ability to work independently and lead initiatives
Customer-service mindset with a proactive approach

Responsibilities

Serve as a point of contact for all Yardi modules (e.g., Voyager 7s and 8, RentCafe Site Manager, CRM IQ, Procure 2 Pay, etc.)
Configure, maintain, and optimize system settings, workflows, and security roles
Monitor system performance and ensure uptime, reliability, and data accuracy
Troubleshoot system issues and coordinate with Yardi support when necessary
Provide Tier 1 and 2 support for end users, resolving escalated issues efficiently
Assists Learning & Development with updating, creating and enhancing training materials, user guides, and best practices
Support and participate in system upgrades, patches, and new module implementations
Gather and document business requirements for system improvements
Ensure data integrity across the Yardi platform
Develop and maintain custom reports using Yardi reporting tools
Support business intelligence and analytics initiatives related to company operations
Support integrations between Yardi and third-party applications (e.g., accounting, payment platforms, CRM tools)
Work with APIs, data imports/exports, and middleware solutions as needed

Benefits

Industry-competitive Salary based on experience
Performance-Based Bonuses
Comprehensive, Medical, Dental and Vision Coverage, with 100% Employee-only Benefit Premiums covered for Medical Plans
$35/Per Paycheck Cell Phone Reimbursement
120 Paid Time Off (PTO) Hours, plus 40 hours of Sick Time
11 Company-paid holidays, 2 Floating holidays, and 2 days of VTO (Voluntary Time Off)
Matching 401(k) Contribution with Immediate Vesting
30% Housing Discount
Professional Development Opportunities

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