Applications Support Specialist (On-Site)

Indiana Members Credit Union • Indianapolis, IN

18h • Onsite

About The Position

Applications Support Specialist provides technical assistance and support for software applications to end-users and clients, ensuring smooth operation and resolving issues. They may handle support tickets, troubleshoot problems, provide training, and collaborate with developers and vendors.

Requirements

• Strong understanding of operating systems, software applications, and IT infrastructure.
• Ability to diagnose and resolve technical issues effectively.
• Excellent written and verbal communication skills for interacting with users, developers, and vendors.
• Ability to provide friendly and efficient support to users.
• Ability to analyze data, identify trends, and propose solutions.
• Two years of experience providing application support or similar role.

Nice To Haves

• Bachelor’s degree in computer science, information technology or related field preferred

Responsibilities

• Identify, diagnose, and resolve technical issues with software applications.
• Assist, answer questions, and guide end-users on how to use applications.
• Ensure applications are up to date, including updates, patches, and upgrades.
• Create and maintain documentation for support procedures and user guides.
• Work with developers, vendors, and other IT staff to address issues and enhance applications.
• Provide training to users on new or updated software applications.
• Monitor application performance, identifying potential problems, and reporting issues to developers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees