Applications Support Senior Analyst

Citi • Mississauga, ON

1d • CA$94,300 - CA$141,500 • Onsite

About The Position

Citi's Technology Group is seeking a highly motivated front office IT professional to join our Production Services function support group in Mississauga. The Rates Risk Services team is responsible for the production environment for a wide range of applications ranging from Risk Valuations and processing, Cloud computing, Data repository technologies, to Risk and PNL consolidation, providing application support for multiple lines of business within Markets. We are searching for a highly motivated and enthusiastic Applications Support Senior Analyst who will join the NAM Rates Risk Services support for Rates business. We work in partnership with business and technology running the application production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed. The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity. You will be working closely with your counterparts in India, Singapore, Shanghai, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Requirements

• 5+ years experience with application support is critical
• Working knowledge of MS SQL. (Able to build ad hoc SQL queries)
• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)

Nice To Haves

• Basic Business knowledge/ understanding of financial markets and products.
• Coding / scripting experience preferable (any language)
• Experience with real-time monitoring systems such as ITRS Netagent.

Responsibilities

• Ability to handle incidents, problems and change at a global enterprise level.
• Calm and analytical when faced with major incidents on critical systems.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Communicate effectively with operations and technology partners on a regional or global basis.
• Working closely as a trusted partner for senior business heads.
• Be involved in people development and deputize for the regional support manager.

Benefits

• flexible work plans which give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree