Applicationss Support Intermediate Analyst

Citi•Irving, TX

20d•$76,230 - $106,370

About The Position

Citi Funds Transfer Pricing (CitiFTP) is a strategic Treasury platform undergoing significant expansion as part of Treasury's transformation roadmap. It supports critical Funds Transfer Pricing processes globally and is expanding into new products, business capabilities, and regulatory initiatives. The Applications Support Intermediate Analyst provides application production support, incident management, operational monitoring, and release support across the CitiFTP platform. The analyst works closely with Development, Infrastructure, Operations, and Business teams to maintain platform stability, resolve issues promptly, and support strong operational controls.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline; equivalent experience is also listed as acceptable in the education section.
2–5 years of experience in Application Support, Production Support, or Technology Operations.
Strong troubleshooting and analytical skills supporting enterprise applications.
Advanced SQL skills, including experience performing data analysis and problem resolution.
Experience with Unix/Linux environments and shell scripting.
Understanding of incident, problem, change, and release management processes.
Strong verbal and written communication skills and ability to work effectively across global teams.

Nice To Haves

Experience supporting financial services or banking applications.
Familiarity with Hadoop, Hive, Spark, Impala, or other big data technologies.
Experience with Autosys or comparable enterprise job scheduling tools.
Knowledge of ServiceNow, Jira, and ITIL support processes.
Exposure to OpenShift, containerized platforms, or cloud technologies.
Experience supporting globally distributed applications across multiple regions and time zones.

Responsibilities

Provide Level 2/Level 3 application support for CitiFTP applications and related processes.
Investigate and resolve production incidents, service requests, and application issues.
Perform root cause analysis and drive remediation actions to prevent recurring issues.
Monitor application health, inbound and outbound feeds, batch processing, and SLA adherence.
Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
Participate in on-call support rotations and critical incident management activities.
Support application releases across development, test, UAT, and production environments.
Execute deployment validation and post-release verification activities.
Coordinate with Development and Release Management teams to support smooth implementations with minimal business disruption.
Support change management processes and adherence to technology governance standards.
Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
Use Unix/Linux scripting to support automation and operational efficiencies.
Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
Create and maintain support documentation, operational procedures, and knowledge articles.
Identify opportunities for process improvements, automation, and reduced manual support activities.
Provide operational metrics and status reporting to management and stakeholders.
Partner with business users, operations teams, and technology partners to support platform objectives.
Communicate incident status, operational risks, and resolution progress effectively.
Coordinate with support teams on system updates, green zone activities, maintenance events, and end-of-business-day processing.

Benefits

Medical coverage
Dental coverage
Vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid vacation
Paid sick leave
Paid holidays
Discretionary and formulaic incentive and retention awards for eligible employees