Applications Support Engineer - 2

Sunrise Banks•St Paul, MN

2d•Hybrid

About The Position

This role is responsible for the implementation, integration, maintenance, and support of applications within the Sunrise ecosystem. This includes managing workflow automation, release upgrades, and resolving application issues to ensure optimal performance and usability for system users. The position also involves providing root cause analysis, offering improvement recommendations, and acting as a liaison between business users, infrastructure teams, software vendors, and end users. Additionally, programming and debugging skills are required for developing queries/reports and addressing programmatic issues.

Requirements

3 or more years of Application Support and Development experience required.
Excellent troubleshooting/problem solving skills required.
High competency in Microsoft Office applications required.
Demonstrates the ability to work effectively with AI tools and maintains an open, curious approach to emerging technologies.

Nice To Haves

2 Year college degree/certificate or business-related field or relevant experience preferred.
RDBMS or NOSQL database experience preferred.
Experience with Salesforce, workflow automation tools, and financial applications preferred.
Some experience in .NET or equivalent programming language.
Experience working in AGILE or equivalent methodology.
Experience in the financial industry preferred.

Responsibilities

Ensure applications are functional, supported, and performant.
Maintain a high-level of knowledge of Sunrise’s application landscape architecture including application, infrastructure, and database components.
Demonstrate excellent problem-solving and troubleshooting skills in service of project completion.
Participate in strategic projects including development and configuration of new and existing applications.
Partner with business lines to understand how applications figure in critical business processes and work to provide technological solutions in support of those processes.
Participate in support activities including ticket management and on-call rotation.
Perform light integration work including API calls and database queries.
Ability to understand and manage integrations between applications.
Work with vendors to test and implement application changes.
Ensure the creation and maintenance of high-quality documentation for the installation and configuration of applications, ensuring usability by other teams.
Provide guidance to the L1 support team in resolving application issues.
Lead ITSM process improvement initiatives aligned with ITIL best practices.
Collaborate with cross-functional teams to design, configure, and enhance ITSM solutions, including workflow automation, API integrations, knowledge management, and service catalog administration, to improve operational efficiency and user experience.