Applications Specialist

SECURITY INDUSTRY SPECIALISTS INC•Seattle, WA

4d•$24 - $24•Onsite

About The Position

The Applications Specialist is responsible for assisting in database administrative functions. Using a variety of tools that range from Salesforce, Excel, MS Suite, Tableau and the company’s Finance and HCM platforms, our specialists work to create tools to assist all parts of our business.

Requirements

Bachelor's Degree or equivalent
Minimum of one year experience in a help desk role
Advanced knowledge of Excel
Excellent time management, verbal and written communication, organizational, analytical, and problem-solving skills required
A dependable team player with business maturity, enthusiasm, and a positive attitude

Nice To Haves

Salesforce Administrator Certification or experience with its third party apps- such as Form Assembly, Conga, or Jitterbit
Experience in Jira or FreshService a plus

Responsibilities

First point of contact in providing technical assistance for incoming requests and issues that may arrive via emails, chat, phone calls, in-person, or the company’s ticketing system
Ensure all support requests are logged and categorized in our ticketing system even when they are not submitted natively
Perform daily tasks and run audit reports to support and maintain day-to-day operations
Create, manage, and maintain user licenses and access permissions across multiple platforms
Basic troubleshooting: password resets, account access, along with other common software problems
Create, manage, and maintain user licenses and access permissions across multiple platforms
Remain up to date on update releases including new functionality and changes that may impact our systems
Create validation rules to prevent user error
Assist end users in creating or editing reports, dashboards, or list views
Provide testing and QA support as needed
Assist in documenting existing processes and workflows to strengthen institutional knowledge
Perform other duties as assigned