Applications Operations Lead

Toyota North America•Liberty, NC

1d•Onsite

About The Position

Toyota’s Manufacturing IT Department is looking for a passionate and highly motivated Operations Lead (AMS). The primary responsibility of this role is to lead the Application Management Support (AMS) team responsible for supporting Siemens OpCenter and related MES applications in a production environment. Reporting to the Operations Manager, the person in this role will support the Manufacturing IT department’s objective to ensure stable, reliable, and high-performing MES operations for the Liberty battery plant. This position is based in the Battery Plant, Liberty, NC. The selected candidate will be expected to reside within a commutable distance of this location.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
5+ years of experience in application support, production support, or IT operations
2+ years of experience leading or managing support teams
Experience supporting enterprise applications in manufacturing or MES/MOM environments
Experience with incident management, problem management, and service management processes

Nice To Haves

Experience with Siemens OpCenter or similar MES platforms
Experience in automotive or battery manufacturing environments
Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow)
Experience supporting 24/7 production environments

Responsibilities

Lead and manage the AMS team responsible for supporting OpCenter and related MES applications
Oversee incident, problem, and service request management to ensure timely resolution and minimal production impact
Monitor system performance, availability, and stability across MES environments
Coordinate production support activities, including on-call rotations and escalation management
Drive root cause analysis and implement corrective actions for recurring issues
Collaborate with development, data, and infrastructure teams to resolve complex technical issues
Support release deployments and ensure operational readiness for new functionality

Benefits

A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)