AVP, Applications Manager

Cathay Bank•Rosemead, CA

10h

About The Position

The Applications Manager supervises and maintains the organization’s software application repository through appropriate technical-team staffing and management, and plans and coordinates the provision of user applications and systems needed for business operations. The role applies communication and problem-solving skills to guide users on issues involving the design, development, and deployment of mission-critical information and software systems. The position directs the Applications Support Team, ensuring applications meet business and end-user requirements and systems goals. It assesses existing applications, recommends improvements and software products, evaluates and deploys applications and enhancements, and coordinates testing, integration, documentation, training, and support. The role also manages supplier relationships and software contracts, oversees team performance, and works with analysts, designers, system owners, network administrators, and software engineers.

Requirements

Four-year university degree or college diploma in computer science.
At least 5 years of direct experience managing applications and/or systems management.
At least 3 years of experience managing a team.
Experience overseeing the direction, development, and implementation of software solutions.
Hands-on experience with automated software management tools.
Strong knowledge of system and software quality assurance best practices and methodologies.
Experience with core banking software applications, such as FIS, Fiserv, Finastra, Temenos, or Jack Henry.
Working knowledge of network and PC operating systems.
Working knowledge of current network hardware, protocols, and standards.
Knowledge of applicable data privacy practices and laws.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Strong customer-service orientation.
Good project management skills and/or substantial exposure to project-based work structures.
Ability to communicate ideas in both technical and user-friendly language.
Ability to conduct research into application issues and products.
Highly self-motivated and directed, with keen attention to detail.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.

Responsibilities

Ensure applications meet business requirements and systems goals, fulfill end-user requirements, and resolve systems issues.
Review application effectiveness and efficiency and develop strategies to improve or leverage existing systems.
Cultivate and share best practices for application use.
Research and recommend software products and services for procurement and development.
Evaluate, install, configure, and deploy applications, systems software, products, and enhancements across the enterprise.
Collaborate with analysts, designers, and system owners to test new software programs and applications.
Analyze documentation and technical specifications for applications under consideration or deployment.
Ensure software integrations meet functional requirements, system compliance, and interface specifications.
Design, develop, and install application enhancements and upgrades.
Coordinate feasibility studies for software and system products under consideration for purchase and advise based on findings.
Evaluate development proposals before testing to identify potential problems and make recommendations.
Negotiate contracts with software and service providers.
Coordinate with software suppliers to resolve problems or emergencies promptly.
Work with network administrators and software engineers on quality assurance, program logic, and data processing.
Maintain an inventory of company software and systems assets and their associated contracts and agreements.
Develop and communicate user training and documentation, conduct clinics as needed, and coordinate other user-related activities.
Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.
Direct the application team in support of business operations.
Manage and guide the Applications Support Team, including writing annual performance evaluations and providing balanced feedback.