Applications Manager, SAP ISU CSM

AES US • Indianapolis, IN

21h • Hybrid

About The Position

The AES Corporation (NYSE: AES), a Fortune 500 company, is seeking an Applications Manager, SAP ISU CSM to join their team in Indianapolis, IN. AES is a leader in the global energy revolution, committed to shaping a future through innovation and collaboration. They have been recognized as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022 and are certified as a Great Place to Work. AES is ranked #1 globally in renewable energy sales to corporations and aims to meet the Paris Agreement's goals by 2050, with innovative solutions for rapid, global decarbonization. This role is crucial in managing and enhancing the SAP CSM (Customer Service Module) to support company and business unit strategies.

Requirements

• Five (5) years of experience in the Electric Utility Industry, working for a Utilities Company, with expertise on how the meter to cash flow works.
• Managing integrations between Customer Service and other Customer Engagement environments like Call Center and Self-Service applications inside SAP IS-U environment.
• Customer Relationship Management (CRM).
• Master Data, Profiles and formulae creation and configurations for Customer Service business processes for SAP IS-U environment.
• SAP IS-U CRM implementation, maintenance and enhancement.
• SAP IS-U specific skills for code development, with knowledge on all other IS-U Modules such as Billing, FI-CA, DM and FSM.
• SAP Certified Associate - Utilities with SAP ERP 6.0.
• SAP Certified Development Associate - SAP HANA 2.0 SPS04.

Responsibilities

• Create, maintain, and communicate plans/roadmaps engaging stakeholders across the organization aligning and supporting company and business unit strategies related with the enterprise application SAP CSM (Customer Service Module).
• Ensure business requirements or business improvements are implemented through SAP ISU standard configurations instead of custom developments.
• Perform root-cause analysis and error resolution to prevent incidents affecting SAP CSM (Customer Service Module) happening again for the same reason.
• Develop plans for future business improvements and look for innovative ways to make the most of the enterprise application SAP CSM (Customer Service Module).
• Create highly collaborative cross-functional partnerships within the AES matrix organization and Support Vendors to influence, identify and articulate business requirements or implement business improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed