Applications & Integration Lead

Koniag Government Services, LLC•Washington, DC

1d•$145,000 - $170,000•Hybrid

About The Position

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an Applications & Integration Lead to support KITS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust. The Applications & Integration Lead is the senior technical authority responsible for the operation, support, and sustainment of our client’s enterprise applications, integration middleware, release and environment management, and SaaS platform administration. This individual leads the enterprise applications and integration team in delivering stable, reliable, and well-integrated application services across the client’s enterprise environment. This role requires deep technical expertise across enterprise application operations, integration platforms, middleware, and SaaS administration, combined with strong leadership skills and the ability to manage a team that delivers consistent, high-quality application services in support of our client’s mission. The Applications & Integration Lead serves as the primary escalation point for complex application and integration incidents, leads application operations projects and initiatives, and ensures that the enterprise applications and integrations perform reliably and securely at all times. This individual must be capable of operating autonomously — diagnosing, deciding, and resolving within delegated authority without escalation to government personnel for routine or moderately complex matters — and must demonstrate expert-level knowledge of enterprise application operations, integration architecture, and SaaS platform management in a Federal environment.

Requirements

Minimum 6–8 years of hands-on enterprise application operations, integration, and middleware experience
Demonstrated experience leading or supervising an enterprise applications or integration team in a Federal or comparable enterprise environment
Proven experience with enterprise integration platforms and middleware technologies at scale
Experience with release and environment management for enterprise application portfolios
Demonstrated experience with SaaS platform administration in a Federal or comparable enterprise environment
Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture
Proven ability to independently resolve complex, cross-domain application and integration problems at the enterprise level
Familiarity with FedRAMP-authorized SaaS platforms and Federal application security requirements
Expert-level proficiency in: Enterprise application operations, administration, and support
Expert-level proficiency in: Integration platform and middleware operations (e.g., MuleSoft, Dell Boomi, Azure Integration Services, or equivalent)
Expert-level proficiency in: SaaS platform administration and configuration management
Expert-level proficiency in: Release and environment management for enterprise application portfolios
Expert-level proficiency in: Application incident management and troubleshooting
Expert-level proficiency in: Application access management and user administration
Expert-level proficiency in: Application performance monitoring and health management
Strong working knowledge of: Microsoft 365 and Azure Government application integrations
Strong working knowledge of: REST and SOAP API management and troubleshooting
Strong working knowledge of: FedRAMP requirements for SaaS and cloud-based applications
Strong working knowledge of: Zero Trust Architecture principles as applied to enterprise applications
Strong working knowledge of: NIST SP 800-53 security controls for enterprise applications
Strong working knowledge of: ITSM platforms (e.g., ServiceNow)
Strong working knowledge of: ITIL 4 change, incident, and release management practices
Strong working knowledge of: DevOps and CI/CD pipeline concepts relevant to release management
ITIL 4 Foundation certification (Must be current and unexpired throughout performance)

Nice To Haves

MuleSoft Certified Developer or equivalent integration platform certification
Microsoft Certified: Azure Integration Services Specialty
AWS Certified Developer – Associate
Project Management Professional (PMP) or equivalent
Prior experience supporting Federal civilian agency enterprise application environments
Experience with Agile/Scrum delivery models in an application operations context
Experience with API management platforms (e.g., Azure API Management, MuleSoft Anypoint)
Demonstrated experience with application performance monitoring tools and platforms
Experience supporting FISMA assessment and authorization activities for enterprise applications
Experience with DevSecOps practices and secure application delivery pipelines

Responsibilities

Lead the enterprise applications and integration team in delivering effective operation and support of the enterprise application portfolio
Establish and maintain application operations standards, procedures, and quality benchmarks aligned with ITIL 4 service management practices
Serve as the primary escalation point for complex enterprise application and integration incidents and problems
Oversee the full lifecycle of application-related incidents, from initial detection through resolution and closure, ensuring adherence to service level objectives
Monitor enterprise application performance, availability, and health, taking proactive action to address issues before they impact operations
Coordinate with the Infrastructure and Platform Operations team, Microsoft Infrastructure team, and NOC to ensure seamless application support and escalation
Lead and oversee operation and support of the enterprise application portfolio, including agency-specific business applications, productivity tools, and mission-critical systems
Provide expert-level administration and troubleshooting support for enterprise applications, resolving complex incidents and problems independently
Manage application user access, licensing, and configuration in coordination with the Microsoft Infrastructure and Asset/Financial Management teams
Support application patching, updates, and version management activities in accordance with ITIL 4 change management practices
Coordinate with application vendors on issue resolution, support cases, and product updates
Maintain accurate and current application documentation, including configuration records, operational procedures, and known issue tracking
Lead operation and support of the enterprise integration and middleware platforms, ensuring reliable data flows and system integrations across the enterprise application portfolio
Oversee monitoring, troubleshooting, and resolution of integration failures, data pipeline issues, and middleware incidents
Manage integration platform configurations, connection management, and interface administration
Support design and implementation of new integrations and interface enhancements in coordination with the Infrastructure and Platform Operations team
Maintain accurate and current integration documentation, including interface inventories, data flow diagrams, and configuration records
Coordinate with application vendors and internal technical teams on integration requirements, changes, and issue resolution
Lead release and environment management activities for the enterprise application portfolio, ensuring controlled, well-coordinated, and low-risk application releases
Develop and maintain release management procedures, environment management standards, and deployment runbooks
Coordinate release planning, scheduling, and execution with application teams, infrastructure teams, and the Service Management Lead
Manage non-production environments (development, test, staging) to ensure availability and readiness for testing and release activities
Support change management activities for application releases in accordance with ITIL 4 change management practices
Maintain accurate release calendars, environment status records, and release documentation in the Government ITSM platform
Lead administration and support of the SaaS platform portfolio, including configuration management, user administration, and license management
Coordinate with SaaS vendors on support cases, service issues, platform updates, and renewal activities
Monitor SaaS platform health, performance, and security posture, escalating issues to vendors and internal teams as appropriate
Ensure SaaS platform configurations comply with security policies, FedRAMP requirements, and data governance standards
Support onboarding and offboarding of SaaS platforms in coordination with the Asset/Financial Management and Microsoft Infrastructure teams
Maintain accurate SaaS platform inventory, licensing, and configuration documentation
Ensure all enterprise application and integration operations comply with FISMA, NIST SP 800-53, FedRAMP, and cybersecurity policies
Apply least-privilege and separation-of-duties principles to application access management and integration configurations
Support Zero Trust Architecture implementation across enterprise application platforms in coordination with the Microsoft Infrastructure and Network teams
Assist in security assessment activities, audit evidence collection, and remediation of application-related security findings
Lead, mentor, and supervise enterprise applications and integration team members
Assign and prioritize application operations work items in alignment with Sprint commitments and operational priorities
Ensure team members are cross-trained and capable of supporting all application operations functions to maintain coverage continuity
Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards
Support recruitment, onboarding, and professional development of enterprise applications team personnel
Maintain bench depth and surge capacity to ensure 100% coverage of application operations functions
Maintain comprehensive and current documentation of all enterprise applications, integration platforms, SaaS configurations, and operational procedures
Develop and maintain standard operating procedures, runbooks, and knowledge base articles for enterprise applications and integration operations
Ensure all application and integration change activities are documented in the Government ITSM platform in accordance with ITIL 4 change management practices
Support transition-in and transition-out activities by providing complete and accurate enterprise applications and integration documentation and knowledge transfer