Applications Engineer

TRUMPF•Plymouth, MI

5h•Onsite

About The Position

Laser Applications Engineers works as a part of the Laser Applications Laboratory group demonstrating feasibility of TRUMPF laser welding/cutting systems and technologies to industrial customers. In this role you will communicate directly with customers, prepare customer demonstrations and process samples for different industries. You will be a part of a highly skilled team of laser and material experts. Your goal is to support sales by ensuring best in class customer satisfaction in the pre-sales technology evaluation process and customer after-sales support.

Requirements

2-5 years of relevant practical experience
Associates or bachelor’s or master’s degree in engineering or Materials Science, or equivalent combination of training and experience in technical field
Experience in laser processing, marking, laser micro machining or materials science preferred (depending on exact position)
CNC or robotic programming, material science and vision systems skills considered a plus
Must have natural curiosity towards new innovations and technologies
Strong problem-solving skills are essential to solve problems independently for internal / external customers
Must demonstrate sound judgment with strong attention to detail and strong organizational skills, and have ability to prioritize and focus in a dynamic team-oriented environment
Operate and program TRUMPF equipment or have prior experience operating similar equipment.
Good understanding on fundamentals of laser materials processing, including laser, process and material parameters, and laser safety
Independently setup and execute application trials
Write application reports, research reports and statements of work
Basic understanding of the mechanical and electrical machine data
Excellent verbal and written communication skills
Microsoft Office; Word, Outlook, Excel, and PowerPoint

Responsibilities

Manage and execute customer application trials and demonstrations, including communication with customers, evaluating technical requirements, preparing, and processing customer applications, writing reports and following up with customers.
Support complex application projects at TRUMPF and at the customer.
Host customer visits together with sales and communicate directly with customers regarding applications and technology
Act as an internal consultant on materials science related to laser processing
Routine communication with Laser Applications Laboratory in TRUMPF Competence Centers regarding new applications
Support Regional Sales Managers and Industry Managers with strategic and key applications
Taking responsibility for strategic application
Support applications in at least two different technologies
Support customers on long term development projects
Contribution of original work to internal applications network
Take part in laboratory equipment need reviews, bringing recommendations and feedback to the attention of the management
Work with and be familiar with measuring tools
Set up and operate TRUMPF equipment
Maintain laboratory areas and equipment in excellent working condition and ensure assigned laboratory and ancillary equipment are maintained