Applications Engineer

Huber + Suhner AG•Warren, MI

8d•$90,000 - $100,000

About The Position

Application Engineering serves as a technical contact for Field Application Engineers, customer service, and internal sales teams. The role reviews customer requirements and application information, identifies business opportunities, proposes solutions, coordinates application projects, and manages non-standard inquiries. It also provides information needed for quotations and handles packages that include different Huber+Suhner products. The Applications Engineer works closely with Sales, Customer Service, Application Engineers in group companies, distributors, agents, Product Management, Market Management, Product Development, and customers. The position supports customer visits, shares customer input with Product Development, and escalates inquiries to responsible Product Management when appropriate. It also represents Huber+Suhner at technical seminars and exhibitions, provides product training, and contributes to the exchange of technical information across the company group. The role requires technical customer support, preparation of fit-for-purpose solutions and quotations, and translation of customer needs into product applications through Design-In. The engineer maintains current knowledge of techniques, technologies, industry developments, and product lines; prepares technical documentation and KPI reports; and supports quotation prioritization and Designation of Authority processes. The position adheres to applicable Huber+Suhner and Huber+Suhner Astrolab Quality System regulations and guidelines.

Requirements

At least 3 years of experience in a similar technical, sales, or customer-oriented position.
Proficiency in Microsoft Office.
Strong written and verbal communication skills.
Demonstrated problem-solving and critical-thinking abilities.
Strong interpersonal skills, including the ability to negotiate and build relationships.
Detail-oriented, with the ability to manage multiple priorities and handle stress effectively.
Knowledge of sales principles, customer service, and customer needs assessment.

Nice To Haves

Knowledge of Radio Frequency and Lightning EMP protection devices.
Familiarity with engineering control methods and manufacturing processes.
Knowledge of MIL, NASA, and ESA design and qualification criteria for RF products.

Responsibilities

Handle technical inquiries and provide customers with technical and administrative support.
Propose and quote fit-for-purpose solutions.
Translate specific customer needs into appropriate product applications through Design-In.
Initiate and coordinate application engineering projects, including coordination with customers.
Maintain current knowledge of techniques and technologies.
Represent Huber+Suhner at technical seminars and exhibitions and provide internal and external product training.
Recommend solutions to key customers, emphasizing product differentiation.
Initiate and support cost-reduction initiatives for existing products, with leadership assigned to Product Management.
Support Field Application Engineers in recommending appropriate Huber+Suhner products to customers.
Understand engineering documentation related to applications, specifications, and quality matters.
Facilitate technical information exchange among Field Application Engineers, Huber+Suhner Astrolab Inc., and other Huber+Suhner group members.
Serve as a technical contact for customer service at the sales location.
Maintain customer records and emphasize product features based on customer needs and knowledge of product capabilities.
Follow regulations and guidelines in the Huber+Suhner and Huber+Suhner Astrolab Quality Systems.
Collaborate with sales teams to understand customer requirements, promote company products, and provide sales support.
Consult with customers and engineers to assess equipment needs and determine system requirements.
Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
Develop, present, or respond to proposals for specific customer requirements, including requests for proposals and industry-specific solutions.
Monitor industry news and trends, products, services, competitors, relevant legacy, existing, and emerging technologies, and product-line developments.
Write technical product documentation and generate KPI reports.
Prioritize pending Application Engineering-led quotations.
Perform Designation of Authority on quotations according to applicable terms.
Perform other relevant duties as requested.
Initiate and coordinate application engineering projects in accordance with relevant group policies and approval levels.
Build and maintain relationships with Sales and Customer Service teams, group-company Application Engineers, distributors, and agents.
Support Product Management and Market Management during customer visits, providing customer support and learning about customer applications.
Escalate inquiries to the responsible Product Management level when appropriate.
Provide customer input to Huber+Suhner Product Development projects.