Applications Engineer (Field Based)

MYCRONIC•San Jose, CA

13d•Onsite

About The Position

The Applications Engineer (Field Based) is a pivotal, customer-facing role, that combines deep technical expertise with consultative problem-solving to deliver strategic solutions across complex products and systems. Acting as a trusted partner to our clients, this position requires independent judgment and discretion to troubleshoot challenges, implement preventative maintenance, and ensure operational continuity-minimizing downtime and maximizing customer success. The Applications Engineer (Field Based) primarily works at customer sites, though travel may be required as needed. This role is located in Santa Clara, CA.

Requirements

Associate's degree (A.A.) or equivalent from two-year college or technical school; or at minimum three years of related experience and/or training; or equivalent combination of education and experience
Strong optics/laser, electrical and computer competency
Excellent verbal and written communication skills for clear and professional interaction with diverse audiences, including executives, managers, and subject matter experts
A valid passport is required, as training may be conducted at our corporate headquarters in Sweden
A valid driver's license is required

Nice To Haves

Experience in a Field Service or Applications Engineering role preferred
Training or certification in computers and MS Windows environments, Linux, Matlab and complex maintenance preferred
Experience with physics, optics/lasers, electronics, robotics experience preferred
Experience in semiconductor lithography is preferred

Responsibilities

Provides advanced technical consultation and support to customers, serving as a subject matter expert for Mycronic products and systems
Exercises discretion and independent judgment to analyze, diagnose, and resolve complex system software and hardware failures and product performance issues
Performs autonomous weekly Preventive Maintenance (PM) on customer systems, ensuring seamless, unsupervised execution to maintain system uptime and operational efficiency
Develops and implements innovative, custom solutions for diverse customer applications and implements sustainable corrective actions to resolve recurring system issues
Gains and maintains foundational system knowledge of SLX and other relevant systems to effectively support and troubleshoot equipment
Influences product development by providing field-based insights, documenting customer feedback, and collaborating with product development and engineering teams
Serves as the primary technical liaison between customers and internal engineering/development teams, translating complex technical concepts into understandable solutions and influencing future product enhancements
Oversees system buyoffs, demonstrations, and new product setups, ensuring a high-quality customer experience and successful integration
Possesses a working knowledge of troubleshooting processes, including understanding the initial steps, gathering important information, and asking pertinent questions to efficiently diagnose issues and minimize customer downtime
Prepares and delivers compelling presentations to customers, vendors, and senior associates, actively participating in regular customer meetings to foster strong relationships
Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues to management and higher-level support when necessary to maintain system performance and customer satisfaction
Develops deep knowledge of Mycronic equipment applications and products through continuous self-study, corporate training programs, and on-the-job experience
Submits all required documentation accurately and timely, including trip reports, expense reports, and service records
Adheres rigorously to all safety protocols and utilizes all required safety equipment
Performs other duties as assigned related to the company's service processes and overall business needs