Applications Engineer

RED CAT HOLDINGS • South Salt Lake, UT

11d • Onsite

About The Position

The Applications Engineer is a front-line technical expert who helps customers achieve strong performance, reliability, and operational success with Teal Drones’ unmanned aerial systems. The role combines hands-on field support, customer training, troubleshooting, and system integration. It requires technical capability, social awareness in technical environments, clear communication, and comfort working directly with end users in demanding operational contexts. Frequent on-site customer engagement is required to support setup, deployment, and operations.

The position is based in Salt Lake City, Utah, and requires more than 50% domestic travel, with occasional international travel as needed. Candidates must successfully complete a post-offer background check. The role requires access to technology or technical data controlled under ITAR and EAR; successful candidates must provide proof of U.S. citizenship or permanent residence and must not require sponsorship for export-restricted work authorization. The company participates in E-Verify.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Aviation Technology, or a related field, or equivalent practical experience.
• Strong diagnostic and troubleshooting skills across hardware, software, and networking.
• Ability to explain complex technical topics clearly to technical and non-technical audiences.
• Comfort operating drones and performing field work in varied environments.
• Must successfully complete a post-offer background check.
• Must provide proof of U.S. citizenship or permanent residence and must not require sponsorship for export-restricted work authorization.

Nice To Haves

• Hands-on experience with unmanned systems, robotics, RF communications, embedded systems, or similar technologies.
• Prior field engineering, applications engineering, or customer-facing technical support experience.
• Experience with mission-critical or defense-related technologies.
• FAA Part 107 Remote Pilot Certificate.

Responsibilities

• Serve as a primary technical point of contact for customers during onboarding, deployment, and ongoing operations.
• Travel to customer sites to perform system setup, configuration, troubleshooting, and validation.
• Deliver operator and maintainer training, including classroom instruction and live flight demonstrations.
• Diagnose hardware, software, and network issues and coordinate with engineering teams to resolve escalations.
• Support field evaluations, pilot programs, and acceptance testing for new or existing customers.
• Communicate customer feedback, feature requests, and defect reports to product and engineering teams.
• Create and maintain technical documentation, training materials, and troubleshooting guides.
• Assist with system integration efforts involving radios, ground stations, payloads, and third-party software.
• Represent Teal professionally in high-visibility customer and partner interactions.

What This Job Offers

• Job Type: Full-time