Applications Engineer
About The Position
Provide sales and service support to incoming leads on the phone, through our website, and via our online chat platform. Work with customers to strategize solutions for their application challenges through engineering analysis and provide application quotations and post-sale product support. Collaborate with supporting departments to ensure accurate pricing, purchasing, and service for your customers. Review cost accounting on sales orders to ensure profitability on each transaction. Be the liaison between Instrumart and our vendors for sales, service, discount structure, and pricing. Work with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricing. Assist the shipping department in the pulling and verification of parts on sales orders or incoming shipments. Test and verify products received from vendors and customers. Occasionally perform production, calibration, and modification of existing components to meet application demand.
Requirements
- Strong technical skills and business acumen
- Excellent time and workload management skills
- Customer service oriented
- Critical thinking- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to quickly and efficiently learn new product technologies
- Initiative and ability to work both independently and as part of a team
- Strong attention to detail
- Excellent communication skills, both verbally and in writing
- Associate’s Degree in Mechanical, Electrical, or general Engineering is required
Nice To Haves
- Bachelor's Degree is preferred
- Previous sales and product support experience, along with product management experience, is preferred
Responsibilities
- Provide sales and service support to incoming leads on the phone, through our website, and via our online chat platform
- Work with customers to strategize solutions for their application challenges through engineering analysis and provide application quotations and post-sale product support
- Collaborate with supporting departments to ensure accurate pricing, purchasing, and service for your customers
- Review cost accounting on sales orders to ensure profitability on each transaction
- Be the liaison between Instrumart and our vendors for sales, service, discount structure, and pricing
- Work with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricing
- Assist the shipping department in the pulling and verification of parts on sales orders or incoming shipments
- Test and verify products received from vendors and customers
- Occasionally perform production, calibration, and modification of existing components to meet application demand
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
