Applications Engineer - Vacuum Automation

Piab Group•Canton, OH

29d•Hybrid

About The Position

Piab Group is a global leader in vacuum automation solutions, serving industries such as e-commerce logistics, food and beverage, pharmaceuticals, and automotive. Founded in 1951, Piab is committed to improving customer productivity, sustainability, and safety through industrial automation. With annual sales of approximately 3 billion SEK and over 1400 employees, Piab operates in more than 100 countries through a network of subsidiaries and channel partners. Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB. The company fosters an innovative culture, offers global impact and presence, and is dedicated to a sustainable vision, professional growth, and diversity and inclusion. Piab is a stable employer with strong long-term growth prospects.

Requirements

BS degree in engineering
Excellent English skills: verbal and written.
Proficiency with Microsoft office: Word, Excel, PowerPoint, SharePoint, etc.
General understanding of pneumatics and pneumatic systems.
Demonstrates strong leadership skills.
Able to work as part of a team, but also independently when needed.
Able to be creative in problem solving situations.
Customer service centric with strong communication skills.
Experience with online webinar and conference tools (Teams, GoToMeeting, etc).

Nice To Haves

3D Cad experience: preferred, SolidWorks, Solid Edge (Siemens).
Experience with Salesforce CRM is a plus.
Spanish language fluency a plus.
2-3 years of experience in technical applications, sales & support a plus.

Responsibilities

Develop and maintain knowledge and expertise on all products within the Vacuum Automation product line.
Provide technical and application support for end-customers, channel partners, and Piab associates via inbound calls, email & web chat tools.
Develop quotations, including all system component information, accessories, technical data, and CAD drawings.
Input and edit customer orders for the Vacuum Automation product line as needed.
Assist in responding to customer order, stock status and order expediting inquiries on an as needed basis.
Conduct lab tests and product trials to properly identify and validate system design recommendations. Records Tests in Database.
Assist in the development, organization and presentation of product training material, product configurators, and sales support tools.
Coordinate and communicate all appropriate project activity with Piab Area Sales Managers (ASM), District Sales Managers (DSM), Distributors and Manager, Applications Engineering & Technical Services - NA, as appropriate.
Utilize Salesforce and additional software tools to track, document and disseminate sales support activity.
Provide field assistance and sales engineering support.
Assist in the setup and break down of tradeshow booth/equipment and participate in tradeshow staffing.
Conduct on and off-site channel partner and customer training sessions.
Compile competitive analysis and support material to assist ASMs, channel partners and customers in the sales process.
Other duties may be assigned on an “as need” basis.
Go beyond your accountabilities and do what it takes.
Always try to understand the customer’s perspective.
Always respond to a customer even if you don’t have an answer.
Follow the CIR (Continual Improvement Report) guidelines and be responsible for reporting non-conformities.