Applications Engineer, Senior

Zebra Technologies•Holtsville, NY

2d•Hybrid

About The Position

As a Senior applications engineer you will contribute to the architecting, evaluation, improvement, and support of system solutions in the retail point of sale market. Ensuring that our Advanced Data Capture products work seamlessly with our customers point of sale systems. In this role you will: provide training to our partners and customers and assist in the system integration of advanced data capture products to provide validated and tested solutions. This position will work very closely with the product management and engineering teams.

Requirements

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering or a related technical field
5+ years of professional experience.
Experience working with advanced data capture and retail point of sale solutions.
Knowledge of basic electrical engineering concepts like schematics, wiring, hand tools,etc.
Knowledge of basic imaging concepts.
Experience with Windows OS’s such as Win7/Win10
Experience with Linux OS and common Linux toolsets and scripting languages
General understanding of mechanical, electrical, and industrial automation systems

Nice To Haves

Advanced Degree
Knowledge of retail point of sale processes and environments
Knowledge of – and experience with – coding languages like Windows, Linux, Python, etc
Travel will be 30% or more.
Cross-Functional Collaboration experience
Strategic Mindset: A keen awareness of the competitive landscape in mobile AI and the ability to translate that knowledge into forward-looking technical strategy.
Hands-on electrical engineering experience including working with schematics, wiring, hand tools, etc.
Hands-on experience with machine vision, computer vision, or image processing including setting up cameras, lensing, lighting, filters, focal lengths, etc.
Knowledge of manufacturing and/or logistics processes and environments a plus
Certified Vision Professional – Basic a plus

Responsibilities

Serve as experienced vision technical resource and initial escalation point for internal and external stakeholder teams
Address key challenges related to the performance of our organization’s products and solutions in specific application scenarios.
Evaluate product performance and usability challenges in order to identify the core issue and eliminate the problem
Collaborate with sales, engineering, and product management teams to communicate resolution and ensure fixes are validated and become available in a future release
Provide analysis and input on how products/solutions can best meet or exceed customer/partner business requirements, as well as on how they perform/compared to competitive options
Assist in the planning and analysis of strategic customer projects to ensure that they are effectively executed.
Ensure appropriate Zebra products/features are incorporated in order to maximize customer benefit and business value.
Help manage and maintain company vision labs, as well as remote testing infrastructure, in order to ensure the ability to respond to product/solution challenges and opportunities rapidly and effectively.
Represent the product management organization as a technical customer/partner contact; often assist with application deployments with the guidance of more senior colleagues.
May be asked to engage with product management colleagues to communicate market needs and inform and influence some aspects of the product portfolio and roadmap.
Contributes to the development of technical training
Develops and documents solution deployment processes as needed and communicates to stakeholders
Designs/architects system demonstrations to ensure that products/solutions are represented in a highly professional and effective manner at internal and external events.
For high priority opportunities, may be asked to assist sales team/partners with deployment and/or testing on site at customer location.
Provides moderate Tier 3 technical support for partners/customers, escalating more complex challenges to senior colleagues.