Applications Engineer-I (LA)

Motorola Solutions•Los Angeles, CA

17h•Hybrid

About The Position

Silvus Technologies, a subsidiary of Motorola Solutions, is seeking an Applications Engineer-I to join their Sales Engineering team. This role involves technical activities related to applications/solutions engineering, customer support, and sales support. The engineer will work with customers and the sales team to drive product development and enable cutting-edge systems. Responsibilities include defining and testing new products/features, providing technical support, performing technical analysis and systems integration, and engineering solutions to complex problems. The position requires collaboration with internal Engineering teams and involves up to 25% travel, both domestic and international. This role is based at Silvus Technologies' headquarters in West Los Angeles, CA, with a hybrid schedule requiring a minimum of 3 days onsite per week (Mondays, Wednesdays, and Thursdays, with flexibility for other days as needed).

Requirements

Bachelor of Science degree in Computer or Electrical Engineering (or equivalent degree in relevant STEM field).
Ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers.
Strong verbal and written communication skills.
Excellent organizational skills and attentiveness to details.
Proficiency with PC office applications and mobile devices.
Willingness to travel and work at customer sites.
Must be a U.S. Citizen due to clients under U.S. government contracts.
Successful clearance of a background check and drug test.

Nice To Haves

Proficiency with instruments such as spectrum analyzers, multimeters, signal generators, and other radio frequency and data network test equipment and testing.
Proficiency with TCP/IP protocol and networking.
Experience with operating and testing IP radios/modems.
Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.
Experience with testing embedded radio communication systems.
Familiarity with Linux.
Proficiency with programming languages such as Python or C/C++.

Responsibilities

Design and test complete solutions that solve unique technical problems.
Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.
Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person.
Participate in an off-hour, on-call support rotation to address critical customer escalations.
Work individually and with Engineering teams to support requests via in-house or through field testing and validation.
Test and harden existing features through firmware and hardware changes in realistic applications.
Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field.
Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc.
Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.
Travel up to 25% to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training.
Perform other related duties as assigned.