Applications Engineer I

Third Wave Systems•Eden Prairie, MN

4d•$75,000 - $85,000•Onsite

About The Position

The Applications Engineer supports customers throughout their journey with Third Wave Systems (TWS) solutions, from initial software evaluations through implementation, training, and ongoing success. This customer-facing role works closely with Sales, Product Management, Development, and Customer Success teams to provide technical expertise, deliver exceptional customer experiences, and identify opportunities for customer growth and adoption. The role is suited to a motivated engineer who enjoys solving manufacturing challenges, working directly with customers, and helping organizations improve machining processes through software technology.

Requirements

Bachelor's degree in Mechanical, Manufacturing, Industrial, or a related Engineering field.
Ability to demonstrate Third Wave Systems Core Values: See the Big Picture, Take Action, Collaborate, Make an Impact.
Strong verbal and written communication skills.
Customer-focused mindset and desire to help others succeed.
Ability to learn complex software applications and manufacturing processes.
Strong problem-solving and analytical skills.
Ability to work collaboratively across departments and with customers.
Experience with CAD/CAM/CAE software such as NX, CATIA, MasterCAM, Creo, or Solidworks; CAE software such as Ansys, Abaqus, or COMSOL; CNC machines using Fanuc and Siemens controls; and hard-to-machine metals.
Willingness to travel approximately 25%.

Nice To Haves

Actively seeks opportunities to learn new technologies, tools, processes, and industry trends.

Responsibilities

Serve as a primary technical resource for customers throughout their lifecycle with TWS solutions.
Support software evaluations, proof-of-concept projects, onboarding, and implementation activities.
Respond to customer and distributor inquiries, troubleshoot technical issues, and coordinate solutions with internal teams.
Build strong customer relationships to promote successful adoption and long-term satisfaction.
Deliver customer and distributor training through workshops, webinars, and one-on-one sessions.
Develop application examples, training materials, and technical documentation.
Support paid service engagements focused on process improvement, software application, and manufacturing optimization.
Document project outcomes and provide recommendations to customers.
Partner with Sales to provide technical support for customer meetings, demonstrations, and evaluations.
Represent TWS at trade shows, webinars, and industry events.
Promote awareness and adoption of new software features, capabilities, and best practices.
Identify opportunities for additional services, product expansion, and customer growth.
Provide technical guidance that supports sales strategy and customer decision-making.
Capture and communicate customer feedback, enhancement requests, and support trends.
Collaborate with Product Management, Development, and Quality teams to improve products and customer experience.