Applications Engineer 1

Fike•Blue Springs, MO

9d•Onsite

About The Position

Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for an Application Engineer 1 - Pressure Relief position. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide. The Application Engineer 1 - Pressure Relief will provide guidance to help size, select, design, sell, troubleshoot and technically support Pressure Relief solutions with our sales partners. They will also specifically be responsible for the feasibility, pricing, and lead-time of non-standard Pressure Relief solutions. They will perform complex work following prescriptive methods, while also applying engineering/technical skills to solve new, un-prescribed and more complicated work under the guidance of more senior team members. In order to perform a broad range of varied and demanding assignments within the applications area, work requires the application of a comprehensive knowledge of systems, procedures, customers, products and processes.

Requirements

Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, or Engineering Technology from an ABET accredited university OR an equivalent combination of education, relevant experience, and demonstrated technical aptitude/skills.
Ability to travel up to 10% of the time, primarily national, as needed.
US permanent residency required for access to ITAR/ export controlled information (if applicable to job function).
Subject Matter Understanding.
Personal Discipline and Self-Motivation.
Technical and General Problem Solving.
Critical Thinking.
Detail Oriented.
Good Written, Interpersonal, and Verbal Communication.
Deadline Adherence.
Time Management.
Organization.
Willingness to learn.
Efficiency and Adaptation in a Fast-Paced Environment.
Computer Applications.
Analytical.
Team Work with Diverse Group.
Research.

Nice To Haves

Two years or more of experience in engineering, technical sales, technical product support, project management, applications, pressure relief or related industries.
Proficiency in using Microsoft Office and Google software.
Experience with Salesforce platform.

Responsibilities

Provides application, design, product, installation, and troubleshooting consultation to Fike customers and internal teams.
Maintains broad working knowledge of Fike products, applications, services, prices, policies and procedures.
Maintains basic understanding of industry standards, codes, and industry accepted practices.
Maintains basic knowledge of sales, customer service, engineering, and other related internal department functions and structure.
Prepares documentation and design submittal packages for Fike Customers.
Reviews and analyzes basic customer applications and provides appropriate solutions with the sales team and/or customers through product selection, and quote/ proposal creation assistance and/or through written evaluation or recommendation.
Participates in daily support call rotation and non-business hour emergency assistance to provide prompt, courteous commercial and technical support.
Utilizes Fike internal systems to carry out daily tasks and support (CRM, CPQ, PLM, calculation tools, ERP, etc.), as well as developing a deeper understanding of those systems and applications for practical use.
Maintains the confidentiality of all information processed and quality assurance policy consistent with ISO standards.
Demonstrates good written and spoken ability to articulate value and integration of our product within a customer’s specific application and provide support.
Gathers data for and contributes to the internal design review process, with appropriate departments, in order to to understand feasibility, development, and pricing of advanced non-standard products.
Gathers data for and contributes in the product return evaluation process and report preparation with appropriate departments.
Identifies improvements to processes, procedures, pricing, and/or product solutions.
Develops basic solutions.
Identifies and provides data to support other cross-functional teams for development of new products, methods, marketing, or other commercial needs.
Provides good customer service support; including prompt responses to customers and meeting customer commitments.
Gathers information to resolve customer-facing issues, ensuring customer satisfaction and adherence to Fike policies.
Works under general supervision of more senior level associates and the department manager.
Performs all other job-related duties as assigned.
Performs related duties as assigned.
Regular and consistent attendance is required.