Applications Coordinator

Nomad Labs•Denver, CO

21h•Hybrid

About The Position

The Applications Coordinator owns Nomad’s screening and risk-mitigation engine; running applicants through a standardized qualification process and determining eligibility for Guaranteed Rent. The team processes 700–1,000 applications a month, so you’ll move fast without cutting corners: following a rigorous, consistent process while applying critical thinking to navigate a complex web of eligibility criteria, knowing when a case is clear and when to escalate. You’re also the org’s authority on application status and eligibility. Onboarding and Support rely on you to answer questions and keep deals moving. Because an eligibility decision is a high-stakes, high-anxiety moment for owners and applicants, you’ll keep everyone informed and move applications quickly.

Requirements

1–2 years in property management, operations, compliance, customer support, or a related field
Structured judgment: You execute a standardized process precisely, but can reason through ambiguous, edge-case applications against multiple overlapping criteria without cutting corners
High-volume execution: You thrive in a high-throughput pipeline and hold screening quality and accuracy steady even when volume spikes
Customer communication: Strong written and verbal skills across email, text, and phone; you keep owners and applicants calm and informed through high-stakes decisions
Compliance-minded: You take ownership of risk, working consistently within Fair Housing, FCRA, ADA, and applicable laws
Ownership mindset: You take full accountability for an application from intake to decision and follow through without being chased
AI proficiency: You use AI to work faster and spot patterns, applying human judgment to every decision
Experience with CRMs required, HubSpot strongly preferred
Experience with Google Suite required

Nice To Haves

2+ years in property management
Experience with AppFolio or tenant-screening/underwriting tools

Responsibilities

Manage the application pipeline from intake to close, keeping every case moving toward a decision.
Determine applicant eligibility accurately and on time, applying Nomad’s Guaranteed Rent criteria within Fair Housing, FCRA, and ADA requirements.
Own compliance and risk on every application — your judgment protects Nomad’s liability and the Guaranteed Rent Promise.
Communicate proactively with owners and applicants across email (50%), text (30%), and phone (20%).
Keep all systems and records current as leases, renewals, and addendums are executed.
Flag recurring technical and process issues and surface insights that improve the pipeline.