Applications and Integrations Lead

Braze•Chicago, IL

10d•Hybrid

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO We are looking for a senior, highly technical Applications & Integrations Lead to own the architecture, governance, strategic roadmap, and support of our GTM, CX and platform technology ecosystem. Leading our newly formed Applications & Integrations team, you will merge team leadership with direct, hands-on expertise in Salesforce, application management, and integrations to establish the operational frameworks necessary for keeping our systems stable, secure, compliant, and audit-ready. The ideal candidate possesses experience in large-scale application administration, a clear understanding of compliance and governance structures, deep practical knowledge of middleware and integration platforms like Tray.io or Workato. You should be just as comfortable diving deep into technical configurations as you are collaborating strategically to shape new functional operations.

Requirements

At least 5 years of application administration within mid-to-large scale environments (supporting over 500 users), focusing on the oversight of interconnected tool networks
Deep knowledge of connecting various platforms with Salesforce through common integration methods like Connected Apps, OAuth, and REST/SOAP APIs
Strong background in implementing change management, data governance frameworks, and ensuring compliance with audit expectations and SOX/ITGC guidelines
Practical experience configuring and using integration middleware such as Workato, Mulesoft, or Tray.io
Skilled at guiding complex technical projects with multi-directional, cross-functional dependencies and fluid priorities
Familiarity managing SaaS tools including Gong, Outreach, Marketo, Clari etc.
Exceptional interpersonal skills with a strong capacity to clearly convey technical intricacies to non-technical business partners

Nice To Haves

Experience in establishing new business functions, operating procedures, or architectural infrastructure from the ground up without relying on existing processes or documentation
Proven capability to balance long-term enterprise engineering and platform governance alongside daily support requests
Possession of certifications like Salesforce Platform App Builder, Advanced Administrator, or Salesforce Architect is highly valued

Responsibilities

Establish and execute the governance framework and Application Lifecycle for the Salesforce ecosystem and GTM/CX applications, maintaining compliance with SOX and ITGC standards and optimal operational health
Own the project lifecycle for all net-new integrations, designing, developing, and deploying system integrations using consistent, scalable patterns
Serve as a key stakeholder for sign-off on proposed data models and data flows, ensuring alignment with DAGE, Salesforce Architecture and Delivery
Own administration of the Tray.io iPaaS platform and lead delivery of scalable automations across the ecosystem
Proactively lead stakeholder engagement by translating requirements from GTM, CX, Marketing, Finance, Legal, and other teams into strategic, scalable, and well-documented solutions
Maintain documentation for system architecture, processes, and procedures, and lead change management for integrations and applications
Collaborate with the team's Support Specialists to provide hands-on escalation management across the Salesforce environment and related GTM/CX applications, ensuring prompt triage and resolution of user issues, system configuration adjustments, and break/fix requirements

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®