Applications Analyst Team Lead-Epic Cupid
About The Position
United Health Services (UHS) is seeking an Application Analyst Team Lead to serve as a senior application analyst and subject matter expert supporting one or more clinical or business applications. This role provides leadership to the application team, fostering empowerment, collaboration, and continuous improvement while ensuring effective, efficient operations in a rapidly evolving healthcare environment. The Team Lead partners closely with the application leader and operational stakeholders to develop departmental plans, standards, and best practices aligned with organizational goals. The Application Analyst Team Lead oversees day-to-day team activities, prioritizes work across multiple applications, and serves as a trusted expert on workflows, system functionality, integration, and regulatory impacts. This role leads governance processes, facilitates team and stakeholder meetings, supports project and build transitions, and contributes to complex decision-making through business cases and metrics-driven recommendations. The Team Lead also ensures system availability, operational excellence, and customer satisfaction while coaching and mentoring analysts, driving innovation, and representing UHS through collaboration and industry engagement.
Requirements
- High School Diploma and four (4) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience.
- Five (5) years' experience as an Epic Certified Analyst
- Experienced in all stages of project implementation, including design, development, workflow analysis, build, implementation, optimization, go-live, and post go-live support.
- Experience of coordinating and build of a minimum of 5 Epic Version Upgrades
- For Epic roles: Current Epic certification.
- Epic Cupid Certification
- Epic Data Courier Certification
Nice To Haves
- Bachelor's Degree in a related field (information technology or clinical/healthcare fields) preferred.
- Epic experience (Certifications).
- Project Management Institute (PMI) Certification or equivalent certification.
- Experience with the following ancillary applications Philips ISCV GE MUSE Medtronic PaceArt GE MacLab Biotel Holter Monitors
Responsibilities
- Provide strategic leadership and supervision to application staff, fostering empowerment, decision-making, and effective planning to optimize performance and continuously improve quality in a rapidly evolving healthcare environment.
- Partner with management to develop and maintain departmental plans, standards, procedures, and work instructions aligned with organizational goals and operational effectiveness.
- Create and sustain a culture of growth and development by supporting career planning, productivity, and individualized training and development plans for team members.
- Establish strong communication mechanisms with staff and leadership, including regular one-on-one meetings, to promote transparency, trust, teamwork, and professional development.
- Advocate for and lead progressive change, collaborating across teams, departments, and divisions while transferring knowledge and driving innovation.
- Support performance management processes, including collaboration with managers on performance appraisals and feedback as needed.
- Develop and promote best practices for integrated application build; serve as a subject matter expert on workflows, tickets, regulatory impacts, and system design; facilitate application team meetings and coach analysts.
- Represent the organization externally at industry forums (e.g., HIMSS, UGM, XGM), communicating innovative healthcare and business-aligned system designs.
- Independently prioritize and manage analyst workloads across multiple applications, collaborating with operational and leadership stakeholders to deliver creative, well-reasoned solutions.
- Produce business cases and decision documentation for complex initiatives; secure senior stakeholder approval; facilitate patient safety escalations, security resolutions, and project planning.
- Lead transitions from build to operations or project completion, soliciting peer feedback, scoping initiatives across pillars, tracking metrics, and establishing workgroups to drive performance improvements.
- Own and facilitate governance processes and meetings, redefining priorities to increase team capacity and balance internal and external demands.
- Ensure operational excellence and system availability, including high availability, recovery planning, technical documentation, incident trend analysis, root-cause identification, and vendor coordination.
- Oversee operational and project delivery performance, including service levels, productivity standards, resource planning, project management, issue escalation, customer satisfaction, and implementation of documentation and service improvement tools.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Discounted childcare through Bright Horizons
- Voluntary benefits like pet insurance, legal services, and identity theft protection
- PTO starts accruing from day one
- 403(b) retirement plan and company match
- Flexible spending accounts
- Access to financial advisors
- Up to $400/year in wellness rewards
- 24/7 EAP counseling
- Virtual mental health support
- Food pantry
- PTO donation program
- Professional attire through the Classy Closet
- Access to 100,000+ online courses
- Leadership programs
- Tuition reimbursement
- Clinical ladders
- Internal mobility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
