Epic Applications Analyst

Valley Health • Winchester, VA

2d • Onsite

About The Position

Epic Applications Analyst assists in the maintenance and implementation of enterprise applications, systems and databases to ensure optimum performance. Assists with Information System projects/products in order to provide automated solutions that meet the business needs using enterprise applications and systems. Maintains applications and facilitates updates, new releases and system enhancements. Communicates status to teammates and internal and external customers when necessary. Participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness. Remains current on programming tools, methodologies and industry standards, as evidenced by participation in training classes and timely completion of Epic New Version Training/Continuing Education. On Call required.

Scope/Growth: Conducts or Participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness. Evaluates requests for service, participates in vendor demos, site visits, and reference calls. Serves as applications support contact to troubleshoot problems, incorporate end users preferences, ensure the availability of reports and collect other relative information in order to optimize user experience.

System Maintenance: Assists in implementation and maintenance of Epic systems and databases to ensure optimum performance. Follows standards for on-call, downtime and request processing. Responds to and addresses system issues and requests as evidenced by following approved SLA goals, standards of work, and policy. Analyzes complex processes as evidenced by collaboration, research, workflow analysis, and data extraction. Follows through across the incident and request lifecycle (from inception to completion) in accordance with Epic documentation standards.

Project Oversight – Consults with internal customers to validate time line and assumptions and incorporates validated information into the project plan. Supports departmental processes such as project management as evidenced by project planning, problem resolution, change control, and quality assurance, in accordance with established standards. Participates in all phases of review and testing of new enterprise applications and updates as evidenced by note/change review, development and execution of test data/scripts, validation of test results, and end user acceptance sign off in accordance with documentation standards. Assists in prioritizing and implementing requested changes to enterprise applications systems in accordance to change management procedures. Analyzes new functionality to assess usefulness and determine an implementation schedule in conjunction with established review procedures.

Communication: Communicates status to teammates and internal and external customers. Follows through on issues for resolution. Effectively reaches out to teams in order to facilitate issue resolution or address project constraints. Escalates and communicates status to Supervisor/Manager/Director in accordance with established standards. Participates in team meetings, huddles and work groups. Provides minutes, vendor project correspondence and status reports, in accordance with IT documentation standards. Assists in the maintenance and communication for new version releases and change control processes. Follows procedures and standards for naming application/system guidelines.

Requirements

• Bachelor’s Degree in Healthcare or Information technology related field or four (4) years of equivalent work experience required.
• Epic certification in primary module(s) or as specified by the applications required within 6 months of hire.
• Current Epic certification must be maintained for all essential certifications per Epic Corporation standards.
• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and follow a project plan required
• Competent in Microsoft Office required
• Strong verbal/written communication and follow up skills required
• Technical knowledge of coordinating, configuring and building healthcare IT to drive quality improvement, meaningful use and safety goals required
• Knowledge of the regulatory requirements for health system EHR’s required
• Ability to lead and mentor application teams required
• Ability to work independently and collaboratively for content build/project/upgrade as delegated by project manager/director required
• Experience in change management required
• Ability to complete competencies, be certified in Epic application(s), receive a letter of recommendation from Epic leadership and advance to Epic Certified Applications Analyst within 2080 hours of employment at Valley Health.

Responsibilities

• Assists in the maintenance and implementation of enterprise applications, systems and databases to ensure optimum performance.
• Assists with Information System projects/products in order to provide automated solutions that meet the business needs using enterprise applications and systems.
• Maintains applications and facilitates updates, new releases and system enhancements.
• Communicates status to teammates and internal and external customers when necessary.
• Participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness.
• Remains current on programming tools, methodologies and industry standards, as evidenced by participation in training classes and timely completion of Epic New Version Training/Continuing Education.
• Conducts or Participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness.
• Evaluates requests for service, participates in vendor demos, site visits, and reference calls.
• Serves as applications support contact to troubleshoot problems, incorporate end users preferences, ensure the availability of reports and collect other relative information in order to optimize user experience.
• Assists in implementation and maintenance of Epic systems and databases to ensure optimum performance.
• Follows standards for on-call, downtime and request processing.
• Responds to and addresses system issues and requests as evidenced by following approved SLA goals, standards of work, and policy.
• Analyzes complex processes as evidenced by collaboration, research, workflow analysis, and data extraction.
• Follows through across the incident and request lifecycle (from inception to completion) in accordance with Epic documentation standards.
• Consults with internal customers to validate time line and assumptions and incorporates validated information into the project plan.
• Supports departmental processes such as project management as evidenced by project planning, problem resolution, change control, and quality assurance, in accordance with established standards.
• Participates in all phases of review and testing of new enterprise applications and updates as evidenced by note/change review, development and execution of test data/scripts, validation of test results, and end user acceptance sign off in accordance with documentation standards.
• Assists in prioritizing and implementing requested changes to enterprise applications systems in accordance to change management procedures.
• Analyzes new functionality to assess usefulness and determine an implementation schedule in conjunction with established review procedures.
• Communicates status to teammates and internal and external customers.
• Follows through on issues for resolution.
• Effectively reaches out to teams in order to facilitate issue resolution or address project constraints.
• Escalates and communicates status to Supervisor/Manager/Director in accordance with established standards.
• Participates in team meetings, huddles and work groups.
• Provides minutes, vendor project correspondence and status reports, in accordance with IT documentation standards.
• Assists in the maintenance and communication for new version releases and change control processes.
• Follows procedures and standards for naming application/system guidelines.

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account
• Flexible spending account for childcare
• Life insurance
• Short-term and long-term disability
• Professional development
• Discounts to on-campus dining

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level