Applications Analyst II - Research Technology - Icahn School of Medicine - Hybrid/Onsite
About The Position
The Applications Analyst II provides first and second-tier application support, troubleshooting, and customer service for the institution’s Research Technology application portfolio (including Huron eResearch Suite, Pre-Award Grants Management application, REDCap EDC and other Lab/Compliance applications). In addition to handling day-to-day issue requests, this role supports end-users with basic project design, system configurations, and data workflows. This role is responsible for monitoring customer support trends and actively facilitating continuous quality improvement through the creation of user guides, documentation, and the delivery of end-user training sessions.
Requirements
- First and second-tier application support experience.
- Troubleshooting skills.
- Customer service skills.
- Experience with Huron eResearch Suite, Pre-Award Grants Management application, REDCap EDC, and other Lab/Compliance applications.
- Ability to support end-users with basic project design, system configurations, and data workflows.
- Experience monitoring customer support trends.
- Experience creating user guides and documentation.
- Experience delivering end-user training sessions.
Responsibilities
- Provides first and second-tier application support, troubleshooting, and customer service for the institution’s Research Technology application portfolio.
- Supports end-users with basic project design, system configurations, and data workflows.
- Monitors customer support trends.
- Facilitates continuous quality improvement through the creation of user guides, documentation, and the delivery of end-user training sessions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
