Applications Analyst II - Epic: IT Hoag Clinic
About The Position
The Epic Application Analyst II is responsible for configuring, testing, implementing, and supporting the clinical, financial, or administrative Epic modules within their area of support. This role oversees practices and processes to ensure the integrity, safety, and availability of all data and applications, supporting the goals and objectives of the customer as well as the business needs of Hoag. The analyst collaborates with key stakeholders, end users, and other members of the business teams to optimize system configuration, function, and access, and recommends technology solutions based on business needs. A strong understanding of the organization’s policies, procedures, and business operations is essential. The analyst independently manages problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems, and optimization opportunities, participating in their timely resolution. They troubleshoot and resolve highly complex application errors and other system issues. The role actively leads and takes ownership for the build and maintenance of various system dictionaries, profiles, tables, and other configuration points. Identifying system enhancement requests and working with the team to implement them is also a key responsibility. The analyst independently manages small to medium-sized optimization requests, demonstrating the capacity to take on progressively larger and more complex requests, and coordinates with the vendor as appropriate. Testing the system, including any configurations, customizations, and new releases, prior to production implementation is crucial. The analyst works with end-users to assist with the design and testing of system reports and communicates changes to end users and other staff as applicable. They participate as a team member in various projects, preparing for and participating in system design, validation, and/or remediation sessions. Understanding data flow and supporting/developing interface files are also part of the role. Developing and maintaining documentation (knowledge base articles) outlining standard operating and support procedures is required. All functions are performed with minimal supervision. Other duties as assigned.
Requirements
- Knowledgeable about the organization’s policies, procedures, and business operations.
- Demonstrates capacity to take on progressively larger and more complex requests.
- Must be knowledgeable about the organization’s policies, procedures, and business operations.
Responsibilities
- Configuring, testing, implementing, and supporting clinical, financial, or administrative Epic modules.
- Overseeing practices and processes to ensure integrity, safety, and availability of all data and applications.
- Collaborating with key stakeholders, end users, and business teams to optimize system configuration, function, and access.
- Recommending technology solutions based on business needs.
- Independently managing problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems, and optimization opportunities.
- Troubleshooting and resolving highly complex application errors and system issues.
- Leading and taking ownership for the build and maintenance of system dictionaries, profiles, tables, and configuration points.
- Identifying system enhancement requests and working with the team for implementation.
- Independently managing small to medium-sized optimization requests and demonstrating capacity for larger requests.
- Coordinating with vendors as appropriate.
- Testing system configurations, customizations, and new releases prior to production implementation.
- Assisting end-users with the design and testing of system reports.
- Communicating changes to end users and staff.
- Participating as a team member in various projects.
- Preparing for and participating in system design, validation, and remediation sessions.
- Supporting and developing interface files.
- Developing and maintaining documentation for standard operating and support procedures.
- Performing all functions with minimal supervision.
- Performing other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
